Last Mile Operations & Analytics Coordinator

Electrolux Home Products, Inc.; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

401(k) retirement savings plan

Tuition reimbursement after 12 months

Job summary

Electrolux Home Products, Inc. in Charlotte, NC is seeking a Last Mile Coordinator to drive operational excellence in the delivery and installation network. You will audit Last Mile activities, coordinate with 3PLs, and resolve issues across the order life cycle.

The role reports to the North America team from our HQ in Charlotte and requires strong analytical skills and cross-functional communication to improve profitability and service levels.

Qualifications

• Bachelor's degree preferred.
• 2 years of operational work experience with emphasis on home delivery and supply chain operations or equivalent.
• Experience managing and reporting KPI performance through data tools like Excel and Power BI.
• Demonstrated track record of root cause analysis and collaborative problem solving.

Responsibilities

• Perform daily audits on Last Mile deliveries to ensure successful completion.
• Utilize Last Mile digital tools for internal and customer communication.
• Coordinate with 3PL partners on order updates and issue resolution.
• Reconcile past due EDC orders and provide feedback to region managers.
• Document claim details and file claims with 3PL providers; report recovery.
• Validate and approve 3PL invoices; ensure prompt invoicing and payment.
• Provide ad-hoc delivery and install status reporting.
• Manage integration health between order management and last mile systems.
• Support cost-saving projects that improve operational flows.

Skills

Microsoft Excel

Power BI

Microsoft Office

Education

Bachelor's degree preferred

Job description

Electrolux Home Products, Inc. in Charlotte, NC is seeking a Last Mile Coordinator to drive operational excellence in the delivery and installation network. You will audit Last Mile activities, coordinate with 3PLs, and resolve issues across the order life cycle.

The role reports to the North America team from our HQ in Charlotte and requires strong analytical skills and cross-functional communication to improve profitability and service levels.