LASIK Patient Advisor

BoozmanHof Eye; Rogers (AR); Presencial; USD 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Performance-based bonus opportunities

401(k)

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life insurance

Paid time off

Employee discounts

Comprehensive training and development

Descripción de la vacante

BoozmanHof Regional Eye Clinic in Rogers, Arkansas seeks a Vision Correction Consultant who will guide patients through refractive surgery journeys, educate on LASIK, RLE, EVO ICL, and related options. The role emphasizes relationship-building, patient education, and a consultative sales approach to enhance the clinic's premier vision correction program.

The ideal candidate is highly organized, results-driven, and passionate about delivering an exceptional patient experience from first inquiry

Formación

• Exceptional communication and interpersonal skills required.
• Strong relationship-building abilities across diverse patients.
• Highly organized with excellent follow-through in a fast-paced healthcare setting.
• Self-motivated, goal-oriented, and able to manage multiple priorities.
• Professional, patient-focused attitude with a consultative approach.
• Experience in sales, customer service, healthcare, or patient coordination preferred.
• Familiarity with financing and payment options in medical services.
• CRM or lead management experience preferred.
• Healthcare or ophthalmology experience preferred.

Responsabilidades

• Lead management and patient conversion to guide inquiries through decision process.
• Educate patients about LASIK, Refractive Lens Exchange (RLE), EVO ICL and other options.
• Schedule and coordinate refractive evaluations and consultations.
• Nurture leads with ongoing follow-up and communications.
• Track lead-to-consultation and consultation-to-surgery metrics.
• Maintain accurate lead and pipeline reporting.
• Serve as primary contact throughout the patient journey from inquiry to post-op.
• Coordinate evaluations, testing, surgery scheduling, and post-operative appointments.
• Collaborate with marketing on outreach and referral growth.
• Monitor KPIs such as speed to lead, show rates, and satisfaction.
• Support workflow development and scalability of the refractive surgery program.

Conocimientos

Exceptional communication & interpers.

Relationship building

Highly organized

Self-motivated & goal oriented

Multi priority management

Professional, patient-focused

Sales experience

Customer service

Hospitality experience

Healthcare experience

Patient coordination

Financing & payment options knowledge

CRM/lead management

Ophthalmology experience

Descripción del empleo

About BoozmanHof Regional Eye Clinic

For more than 45 years, BoozmanHof Regional Eye Clinic has been Northwest Arkansas's trusted leader in specialty eye care. Our mission is

simple: to empower people to live better lives through coordinated specialty eyecare.

We combine advanced technology, exceptional surgeons, and a personalized patient experience to help patients achieve their best possible

vision.

Position Summary

BoozmanHof is seeking a highly motivated, relationship-driven Vision Correction Consultant to lead patients through their refractive surgery

journey while helping grow one of the region's premier vision correction programs.

This is not a traditional scheduling or administrative role. We are looking for someone who enjoys connecting with people, building trust, educating patients, and helping them confidently make life-changing decisions about their vision.

The ideal candidate is highly organized, results-oriented, and passionate about delivering an exceptional patient experience from the first inquiry through surgery and beyond.

Ophthalmology experience is preferred but not required. We can teach the clinical side. We are looking for someone with strong communication skills, a consultative mindset, and a desire to help patients improve their quality of life.

Key Responsibilities

Lead Management & Patient Conversion

• Respond promptly to all incoming inquiries via phone, website, text, email, and referrals
• Build relationships with prospective patients and guide them through the decision-making process
• Schedule and coordinate refractive evaluations
• Manage and nurture leads through ongoing follow-up and communication
• Track and optimize lead-to-consultation and consultation-to-surgery conversion rates
• Maintain accurate lead and pipeline reporting

Patient Education & Consultation Support

• Educate patients about LASIK, Refractive Lens Exchange (RLE), EVO ICL, and other vision correction options
• Help patients understand benefits, expectations, candidacy, and outcomes
• Address questions and concerns with confidence and professionalism
• Present pricing, financing, and payment options
• Help patients make informed decisions that align with their vision goals and lifestyle

Patient Journey Management

• Serve as the primary point of contact throughout the patient's vision correction journey
• Coordinate evaluations, testing, surgery scheduling, and post-operative appointments
• Ensure a seamless, personalized, and exceptional patient experience
• Maintain high levels of patient satisfaction and engagement
• Encourage patient testimonials, reviews, and referrals

Referral Development & Practice Growth

• Build and maintain relationships with referring optometrists and community partners
• Participate in marketing initiatives, educational events, and outreach opportunities
• Track referral activity and identify growth opportunities
• Collaborate with the marketing team to support lead generation and program growth

Program Performance & Operations

Monitor key performance indicators, including:

• Speed to lead
• Lead-to-consult conversion
• Evaluation-to-surgery conversion
• Surgery show rate
• Referral growth
• Patient satisfaction
• Review and testimonial generation

Assist with the development and refinement of workflows, scripts, and processes

Support the continued growth and scalability of the refractive surgery program

Qualifications

Required

Exceptional communication and interpersonal skills

Strong relationship-building abilities

Highly organized with excellent follow-through

Self-motivated and goal-oriented

Ability to manage multiple priorities in a fast-paced environment

Professional, positive, and patient-focused attitude

Preferred

Experience in sales, customer service, hospitality, healthcare, retail, or patient coordination

Experience discussing financing and payment options

CRM or lead management experience

Healthcare or ophthalmology experience

Who Thrives in This Role?

This position is ideal for someone who enjoys:

Building relationships and earning trust

Helping people make important decisions

Following up and staying connected with prospective patients

Working toward measurable goals

Delivering exceptional customer experiences

Being part of a high-performing team

Benefits

Competitive base salary

Performance-based bonus opportunities

401(k)

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life insurance

Paid time off

Employee discounts

Comprehensive training and development

Work Schedule

Full-time

Monday through Friday

In-person position located in Rogers, Arkansas

Success Measures

Success in this role will be measured by:

Speed to lead response times

Qualified consultations scheduled

Lead-to-consult conversion rate

Evaluation completion rate

Evaluation-to-surgery conversion rate

Surgery show rate

Referral source growth

Patient satisfaction scores

Online reviews and testimonials generated

Overall growth of the refractive surgery program

If you are passionate about helping people improve their lives through better vision and enjoy building relationships that lead to meaningful outcomes, we would love to meet you