Laser Field Service Engineer: Install, Maintain & Support

Forestown; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Forestown in Detroit is seeking a skilled Field Service Engineer to install, calibrate, service, and repair state‑of‑the‑art laser cutting systems on customer sites. The role requires on-site presence daily with 1–2 domestic trips per month, and a focus on uptime, safety, and quality.

You will diagnose electromechanical issues, perform preventative maintenance, train customers, and document service activity while building strong customer relationships and providing feedback to product teams.

Qualifications

• 3+ years Field Service Engineer experience.
• Degree in EE/ME/Mechatronics or related field.
• Strong electro-mechanical background with CNC knowledge.
• Willing to travel 1–2 times per month domestically.

Responsibilities

• Installation and commissioning of new laser cutting machines on site.
• Preventive and corrective maintenance to minimize downtime.
• Provide remote and on-site technical support.
• Train end-users and customer maintenance personnel.
• Prepare service reports and parts usage records.
• Build strong customer relationships as a trusted technical advisor.
• Provide field feedback to engineering and product teams.
• Manage spare parts inventory and coordinate logistics.

Skills

Field service

Electro-mechanical

Troubleshooting

Customer service

Education

Associate's or Bachelor's degree in EE/ME/Mechatronics

Tools

CNC controls

Servo drives

Fiber laser technology

Job description

Forestown in Detroit is seeking a skilled Field Service Engineer to install, calibrate, service, and repair state‑of‑the‑art laser cutting systems on customer sites. The role requires on-site presence daily with 1–2 domestic trips per month, and a focus on uptime, safety, and quality.

You will diagnose electromechanical issues, perform preventative maintenance, train customers, and document service activity while building strong customer relationships and providing feedback to product teams.