Laser Technician

First Point Group; Madison Heights (MI); On-site; USD 65,000 - 100,000; Full time

Job summary

First Point Group seeks a Field Service Engineer to install, calibrate, and maintain advanced laser cutting systems at customer sites across North America. You will diagnose electro-mechanical issues, perform PMs, train operators, and document service activity to support product improvements.

The ideal candidate has 3+ years in laser/CNC service, strong schematics reading, and the ability to travel extensively. A technical degree is preferred and customer-focused communication is essential.

Qualifications

• Associate’s or Bachelor’s degree in Electrical, Mechanical, Mechatronics or related field (hands-on considered).
• 3+ years of Field Service Engineer experience preferred, laser/CNC equipment.
• Proficient reading of electrical schematics and mechanical drawings.
• Strong problem-solving, communication and customer service skills.

Responsibilities

• Install & Commission laser cutting machines on client sites.
• Perform preventive and corrective maintenance to minimize downtime.
• Provide remote and on-site technical support to customers.
• Train end-users on operation and basic maintenance.
• Prepare detailed service reports and parts usage records.
• Maintain strong customer relationships and act as a technical advisor.
• Feedback field insights to engineering and product teams.
• Manage spare parts inventory and coordinate with logistics.

Skills

Electro-mechanical systems

Troubleshooting

Customer service

Communication

Independent work

Education

Bachelor’s degree in Electrical/Mechanical/Mechatronics

Tools

CNC controls

Servo drives

CO2 laser

Fiber laser

Job description

Location: Whitcomb Ave, Madison Heights, Michigan 48071

We are seeking a highly skilled and motivated Field Service Engineer to provide exceptional technical support, installation, maintenance, and repair services for our state-of-the-art laser cutting systems. The ideal candidate will be a problem-solver with a strong electro-mechanical background and a passion for customer satisfaction. This role involves extensive travel to customer sites.

• Installation & Commissioning: Perform on-site installation, setup, calibration, and commissioning of new laser cutting machines.
• Preventive & Corrective Maintenance: Conduct routine preventive maintenance (PM) to ensure optimal machine performance and minimize downtime. Diagnose and troubleshoot complex mechanical, electrical, and software issues to perform effective repairs.
• Technical Support: Provide remote and on-site technical support to customers, resolving issues promptly and efficiently. Offer expert guidance to customers on machine operation and basic maintenance.
• Training: Train end-users and customer maintenance personnel on the safe operation, daily maintenance, and basic troubleshooting of the equipment.
• Documentation: Prepare and submit detailed service reports, field service reports, and parts usage records in a timely manner. Document technical problems and solutions for knowledge sharing.
• Customer Relationship Management: Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor and representing the company professionally.
• Continuous Improvement: Provide valuable feedback from the field to the engineering and product management teams to contribute to product improvement and development.
• Parts Management: Manage on-hand spare parts inventory and coordinate with the logistics team to order necessary parts.

Position Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field. Equivalent hands-on experience will be considered.
• Proven experience (3+ years preferred) as a Field Service Engineer, preferably in the laser cutting, CNC machinery, or capital equipment industry.
• Strong understanding of electro-mechanical systems, CNC controls, servo drives, and high-voltage power supplies.
• Hands-on experience with CO2 and/or Fiber laser technology is a significant advantage.
• Proficiency in reading electrical schematics and mechanical drawings.
• Excellent troubleshooting and problem-solving skills, with a methodical approach.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and perform under pressure.