Las Vegas IT Field Technician

Les Olson IT; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Les Olson IT is seeking a desktop and networking technician who can listen to customers, identify their needs, and install and configure hardware and networking gear. You will deliver exceptional service and tailor workstations to customer requirements.

You will set up laptops, servers, firewalls, and switches, troubleshoot issues, and stay current with technology trends. CompTIA A+ certification is preferred for this role.

Qualifications

• CompTIA A+ or equivalent experience preferred.
• Ability to lift 50–100 lbs.
• Ability to prioritize multiple tasks.
• Ability to install and configure desktop and networking hardware.

Responsibilities

• Listen to customer needs and provide creative solutions.
• Communicate clearly and patiently with customers.
• Install and configure laptops, keyboards, servers, firewalls, and switches.
• Set up and configure new workstations tailored to requirements.
• Troubleshoot hardware and software issues.
• Maintain up-to-date technical skills.

Skills

Customer service

Troubleshooting

Hardware installation

Desktop support

Networking hardware

Education

CompTIA A+

Job description

• We’re looking for someone who truly understands our customers—someone who can listen carefully, identify their needs, and craft creative solutions using the software and hardware products we provide. You’ll be the go-to expert customers trust, communicating in a clear, patient, and approachable way that makes complex technology feel simple.
• In this role, you’ll install and configure desktop and networking hardware, including laptops, keyboards, servers, firewalls, and network switches. You’ll also set up new workstations tailored to each customer’s requirements. Advanced computer skills are important, and certifications such as CompTIA A+ or equivalent experience are preferred. Most importantly, you’ll deliver an experience so exceptional that customers ask for you by name.

What you’ll do

• Listen to and understand customer needs, providing creative solutions using our software and hardware products.
• Communicate with customers in a clear, patient, and approachable manner, ensuring technical concepts are easy to understand.
• Build strong customer relationships by delivering exceptional service that makes you their preferred point of contact.
• Install and configure desktop and networking hardware, including:
• Laptops, keyboards, and peripherals.
• Physical servers, firewalls, and network switches.
• Set up and configure new workstations tailored to customer requirements.
• Troubleshoot hardware and software issues efficiently and effectively.
• Maintain advanced computer skills and stay up to date with technology trends.

Qualifications

• Self-management skills, including the ability to meet deadlines.
• CompTIA A+ or equivalent experience preferred.
• Ability to prioritize multiple tasks.
• Ability to work safely, independently, quickly, and efficiently while following instructions.
• Team worker willing to do what it takes to get the job done.
• Eagerness to learn.
• Good record-keeping skills and attention to detail.
• Ability to lift 50–100 lbs.
• Ability to show up on time looking professional.
• Willing and able to take & pass drug test.
• 18+ years of age.