IT Field Technician — Customer-Focused Tech Installations

Les Olson Company; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Les Olson Company is seeking a client-focused IT support professional in Las Vegas to install and configure desktop and networking hardware, including laptops, servers, firewalls, and switches. You will tailor workstations to customer needs and resolve hardware/software issues, delivering an exceptional service experience.

The role emphasizes listening to customers, explaining complex tech in simple terms, and building lasting relationships as the trusted point of contact.

Qualifications

• Self-management and meeting deadlines.
• CompTIA A+ or equivalent experience preferred.
• Ability to prioritize multiple tasks.
• Ability to work safely, independently, quickly and efficiently while following instructions.
• Team worker willing to do what it takes to get the job done.
• Eagerness to learn.
• Good record-keeping skills and attention to detail.
• Ability to lift 50–100 lbs.
• Ability to show up on time looking professional.
• Willing and able to take & pass drug test.
• 18+ years of age.

Responsibilities

• Listen to and understand customer needs, providing creative solutions using our software and hardware products.
• Communicate with customers in a clear, patient, and approachable manner, ensuring technical concepts are easy to understand.
• Build strong customer relationships by delivering exceptional service that makes you their preferred point of contact.
• Install and configure desktop and networking hardware, including laptops, keyboards, and peripherals.
• Set up and configure new workstations tailored to customer requirements.
• Troubleshoot hardware and software issues efficiently and effectively.
• Maintain advanced computer skills and stay up to date with technology trends.

Skills

Self-management

Task prioritization

Team player

Attention to detail

Punctuality

Professional appearance

Willing to pass drug test

18+ years old

Record-keeping

Safety-conscious

Job description

Les Olson Company is seeking a client-focused IT support professional in Las Vegas to install and configure desktop and networking hardware, including laptops, servers, firewalls, and switches. You will tailor workstations to customer needs and resolve hardware/software issues, delivering an exceptional service experience.

The role emphasizes listening to customers, explaining complex tech in simple terms, and building lasting relationships as the trusted point of contact.