Large Group Account Lead

Alegeus; Orlando (FL); Hybrid; USD 53,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Competitive salary

Paid vacation & holidays

Professional development

Health and financial packages

Job summary

Alegeus in Maitland, FL is seeking a Large Group Account Lead to manage relationships with large employer groups, guiding them through complex moments and ensuring satisfaction and success.

The role requires 4+ years in customer service or benefits administration, a Bachelor’s degree, and a willingness to work 25% on-site in a hybrid environment. You will collaborate across teams to deliver value and drive renewal opportunities.

Qualifications

• Abilites: Strong relationship-building, communication, and problem-solving skills with the ability to manage complex situations, take proactive ownership, collaborate cross-functionally, and maintain composure in a fast-paced, regulated environment.
• Experience: 4+ years of experience in customer service, employer service, account support, benefits administration, operations, or a related field; experience supporting external customers or business stakeholders and resolving complex, multi-issue inquiries; preferred experience in healthcare, benefits administration, financial services, or another regulated service environment.

Responsibilities

• Serve as a trusted partner for large employer groups, building strong, consultative relationships that drive satisfaction, retention, and long-term success
• Take ownership of the employer service experience by anticipating needs, identifying risks early, and keeping relationships healthy and on track
• Lead the resolution of complex, high-impact service issues, ensuring accuracy, accountability, and root-cause solutions
• Act as a strong advocate for employers, coordinating across internal teams to drive timely outcomes and reinforce the value of Alegeus solutions
• Communicate with clarity and confidence, providing proactive updates, guidance, and education to employers and internal stakeholders
• Deepen your expertise in Alegeus platforms, plan design, and CDH products while contributing to continuous improvement and team initiatives

Skills

Relationship-building

Communication

Problem-solving

Education

Bachelor’s degree or equivalent relevant experience

Job description

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

Large Group Account Lead

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Large Group Account Lead, you’ll be at the center of the employer experience—building trusted relationships, guiding large employer groups through complex moments, and ensuring they feel confident, supported, and successful at every stage of their journey. You’ll collaborate with dedicated colleagues, embrace a spirit of innovation and ownership, and build an enriching career with us while helping employers deliver meaningful benefits to their people. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside The Best And The Brightest, You Will Regularly

• Serve as a trusted partner for large employer groups, building strong, consultative relationships that drive satisfaction, retention, and long‑term success
• Take ownership of the employer service experience by anticipating needs, identifying risks early, and keeping relationships healthy and on track
• Lead the resolution of complex, high‑impact service issues, ensuring accuracy, accountability, and root‑cause solutions
• Act as a strong advocate for employers, coordinating across internal teams to drive timely outcomes and reinforce the value of Alegeus solutions
• Communicate with clarity and confidence, providing proactive updates, guidance, and education to employers and internal stakeholders
• Deepen your expertise in Alegeus platforms, plan design, and CDH products while contributing to continuous improvement and team initiatives

Essential Skills For Creating a Lasting Impact

Alegeus colleagues are known as problem‑solvers, risk‑takers, and innovative thinkers. As a Large Group Account Lead, these skills are essential for success:

• Abilities: Strong relationship‑building, communication, and problem‑solving skills with the ability to manage complex situations, take proactive ownership, collaborate cross‑functionally, and maintain composure in a fast‑paced, regulated environment.
• Experience: 4+ years of experience in customer service, employer service, account support, benefits administration, operations, or a related field; experience supporting external customers or business stakeholders and resolving complex, multi‑issue inquiries; preferred experience in healthcare, benefits administration, financial services, or another regulated service environment.
• Education: Bachelor’s degree or equivalent relevant experience
• Location: 25% Hybrid in Maitland, FL office

Because We Care, We Offer

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

“I truly believe that people who are well‑skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job‑related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range

$53,000.00 - $90,400.00

Alegeus may use AI technology during candidate interviews. The uses include recording, note‑taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.