Large Format Printer -Field Service Engineer

HP; Town of Texas (WI); Remote; USD 33,751 - 46,838; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Life insurance

Paid parental leave

Paid holidays

Paid time off

Job summary

A leading technology company is seeking a Field Service Engineer for large format printers. You will provide on-site servicing, diagnostics, and repairs while ensuring customer satisfaction. The ideal candidate has experience in printer support and strong problem-solving skills. Located in the Denver area, this position offers competitive pay and comprehensive benefits. Join a dynamic team focused on customer service excellence and technical support.

Qualifications

• High School Diploma or GED or equivalent work experience.
• Typically 6-8 years of related work experience, preferably with HP products.

Responsibilities

• Perform installations, training, maintenance, and repairs on large format printing equipment.
• Determine site and equipment requirements.
• Clarify customer needs to maintain high satisfaction.

Skills

Knowledge of printer repair support

Exceptional organizational skills

Exceptional communication skills

Problem-solving skills

Ability to build and maintain relationships

Ability to work under pressure

Education

High School Diploma or GED

6-8 years of related work experience

Tools

Knowledge of inkjet printing technology

Strong mechanical skills

Strong computer/network skills

Job description

Join to apply for the Large Format Printer - Field Service Engineer role at HP.

The Large Format Printer Field Technical Support Team is part of HP’s Global Customer Support Organization, responsible for supporting customers throughout their journey with HP. In this role you will work from your home office in the Denver Area, receive training on HP customer service practices, and handle on‑site servicing, diagnostics, and repairs for HP printers.

What You’ll Do

• Perform installations, training, maintenance, and repairs on customer's large format printing equipment.
• Determine site and equipment requirements.
• Understand customer goals and identify the consequences of various solutions.
• Work according to the project plan, installation plan, and escalation plan.
• Configure system hardware, software, and network components.
• Assemble and integrate systems/products and verify their operation.
• Use proactive monitoring procedures to identify problem‑prevention opportunities.
• Provide customers with an overview of installation activity, site‑specific information, and access to appropriate contacts.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handle customer‑relations problems promptly and appropriately, escalating issues according to established procedures.

Educational Experience

• High School Diploma/General Education Diploma (GED) or higher secondary education, or commensurate work experience or demonstrated competence.
• Typically 6‑8 years of related work experience, preferably with HP products or in customer support, account management, mission‑critical systems, or a related field.

What You Bring To The Team

• Knowledge and experience with printer repair support.
• Exceptional organizational or project management skills.
• Exceptional communication skills.
• Problem‑solving skills.
• Ability to build and maintain ongoing relationships with customers, peers, and support partners.
• Ability to perform under pressure where customers rely on you to solve their technical problems.

Special Skills

• Knowledge of color management.
• Knowledge of inkjet printing technology.
• Strong mechanical, pneumatic, electrical, and electronic skills.
• Strong computer/network skills.
• Ability to work autonomously.
• Valid driver’s license in good standing.
• Ability to lift, bend, and stoop throughout the day as necessary to repair printers.

Salary

The pay range for this position is $24.50 to $34.00 USD per hour (United States of America candidates only). Pay varies by work location and job‑related responsibilities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long‑term/short‑term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time‑off policies, including
• 4‑12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)