Field Service Engineer
Socket.dev
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
HP, Inc. is seeking a Field Service Engineer to support Pagewide industrial printing solutions in the United States.
You will install, troubleshoot, and service complex equipment, coordinate with cross-functional teams, and deliver software services across pre-sales, post-sales, and service delivery. Based in Hebron, OH with up to 25% travel, you will mentor colleagues, identify process improvements, and ensure safety and quality in on-site environments while delivering exceptional customer
Qualifications
- High school diploma or GED; relevant work experience accepted.
- Typically 6–8 years experience in HP products or related field.
Responsibilities
- Enhance customer experience with installation activities and site information.
- Address customer-relations challenges and escalate per protocols.
- Provide software services across pre-, post-sales and service delivery.
- Deliver services to large enterprise accounts with tailored solutions.
- Use proactive monitoring to identify prevention opportunities.
- Provide on-site support for break-fix activities and third-party providers.
- Apply extensive knowledge to resolve complex issues and suggest improvements.
- Coordinate departmental work, mentor team, and act as escalation point.
- Identify improvement opportunities and ensure effective business controls.
- Coordinate cross-functional work and foster positive relationships.
- Travel up to 25% with possible out-of-state trips.
Skills
Education
Tools
Job description
Would you like to join a business that is transforming the printing industry from analog to digital? HP’s Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring a Field Service Technical Engineer to support the rapid growth we are undergoing with HP’s Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.
This role will be primarily located in Hebron, Ohio. This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.
- Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
- Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
- Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.
- Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
- Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
- Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed.
- Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.
- Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.
- Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
- Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.
- Travel 25% of the time wich may include out of state travel
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
- Automation Systems
- Hand & Power Tools Proficiency
- Electromechanical Systems
- Operating Systems (Windows Server/Linux Red Hat or relevant platforms)
- Test and Diagnostic Equipment
- Electronics & Electrical Fundamentals
- Environmental, Health and Safety
- Field Service Management
- Preventive Maintenance
- Technical Services Delivery
- Technical Support (On site and remote)
- Safety Standards
- Key Performance Indicators (KPIs)
- Process Improvement
- Customer Relationship Management
- Customer Support
- Effective Communication
- Results-Oriented Mindset
- Learning Agility and Continuous Learning
- Digital Fluency
- Customer Centricity
Pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job - Services
Schedule - Full time
Shift - No shift premium (United States of America)
Travel - 25%
Relocation - No
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
