Veterinary Teaching Hospital Assistant II

Iowa State University; Ames (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

Iowa State University’s Lloyd Veterinary Medical Center is seeking a Veterinary Teaching Hospital Assistant II for the Large Animal service. You will provide outstanding client service, update records, and help coordinate visits in a busy hospital setting.

The role involves front-desk duties, appointment scheduling, and assisting doctors and students while maintaining accurate patient information and courteous communication with clients.

Qualifications

• Two years of customer service or receptionist experience.
• Knowledge of medical terminology or animal disease symptoms.
• Data entry skills.

Responsibilities

• Welcome clients and update patient information in the hospital database.
• Schedule appointments, handle emergencies, and provide detailed instructions for visits.
• Explain hospital policies, payment procedures, and consent requirements.
• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
• Collect deposits for inpatient care and explain credit and billing policies.

Skills

Customer service

Receptionist experience

Medical terminology

Data entry

Education

Post high school education

Job description

Position Title

Veterinary Teaching Hospital Assistant II

Job Group

Merit

Required Minimum Qualifications

• Customer service or receptionist experience which totals two years.
• Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties.
• Data entry skills.

Summary of Duties and Responsibilities

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Large Animal Veterinary Teaching Hospital Assistant II!

Hours

The position requires working Monday through Friday from 6:30 a.m. to 3:30 p.m. Some holiday shifts will also be required.

Why You’ll Love This Position

• Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.
• Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.
• Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.
• Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

• Welcome clients and update patient information in the hospital database.
• Schedule appointments, handle emergencies, and provide detailed instructions for visits.
• Explain hospital policies, payment procedures, and consent requirements.
• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
• Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

• Manage communications for faculty, students, and staff.
• Train and supervise students in office procedures and medical record handling.
• Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

• Organize and maintain medical records.
• Deliver food, supplies, and lab samples.
• Prepare and send out billing statements and other client communications.
• Maintain the reception area with necessary forms and supplies.
• Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families.

Preferred Qualifications

• Prior receptionist experience within a large or small animal clinic.
• Customer service experience in high-volume or fast-paced environments.
• Experience with payment processing, invoicing and/or bookkeeping.
• Familiarity with scheduling systems or client management software.
• Associate's degree or coursework in veterinary technology, animal science, or related field.

Department/Program & College Description

The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach.

Department Unit/Website

Home - Lloyd Veterinary Medical Center

Candidates must be legally authorized

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type

Temporary (Fixed Term)

Proposed End Date Or Length Of Term

March 1, 2027

Time Type / Number of Months Employed Per Year

Part time

Pay Grade

08

Original Posting Date

August 17, 2026

Posting Close Date

September 18, 2026

Job Requisition Number

R1978O

Equal Opportunity Statement

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

Compensation Information

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.