Large Animal Client Care & Scheduling Coordinator

The University of Georgia; Athens (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

The University of Georgia’s Large Animal Teaching Hospital seeks a detail‑oriented Client Services Coordinator to provide high‑quality administrative support. You will check in clients and patients, verify ownership and billing, and route records while supporting clinicians and staff with accurate information and professional communication.

Responsibilities include appointment coordination, financial document handling, medical record processing, and proactive client follow‑ups to ensure a smooth

Qualifications

• High school diploma or equivalent.
• Experience in an animal hospital setting with daily use of advanced veterinary terminology.

Responsibilities

• Check in clients and patients using Vetview and Instinct, ensuring visit information is entered accurately and efficiently.
• Verify animal ownership and confirm correct billing parties for all patients.
• Confirm where medical records should be routed and ensure records are complete and delivered after each appointment or admission.
• Verify financial affidavits for all clients and ensure forms are properly completed and signed prior to services.
• Request and obtain medical records from referring veterinarians or outside facilities as needed prior to scheduled appointments or en route emergencies.
• Schedule and confirm appointments for specialty services based on clinician availability and needs.
• Answer incoming calls, respond to general inquiries, and direct messages to appropriate staff.
• Send follow-up messages, updates, and client concerns to doctors or service teams as needed.
• Send and customize welcome package templates to new clients via email or mail, verifying all appointment details and hospital information.
• Set clear expectations for appointment arrival times, check-in procedures, and visit duration.
• Maintain professional and courteous communication with all clients to ensure a positive experience.

Skills

Professional communication

Attention to detail

MS Office

Google Workspace

EMR systems

Vet terminology

Teamwork

Time management

Education

High school diploma or equivalent

Job description

The University of Georgia’s Large Animal Teaching Hospital seeks a detail‑oriented Client Services Coordinator to provide high‑quality administrative support. You will check in clients and patients, verify ownership and billing, and route records while supporting clinicians and staff with accurate information and professional communication.

Responsibilities include appointment coordination, financial document handling, medical record processing, and proactive client follow‑ups to ensure a smooth