Lantern Lead Shelter Coordinator

Flagstaff Shelter Services; Flagstaff (AZ); Hybrid; USD 21,000 - 34,000; Full time

Job summary

Flagstaff Shelter Services is seeking a dedicated staff member to support clients and staff on weekends with day or overnight shifts. The role requires maintaining confidentiality, overseeing HMIS data quality, and upholding professional standards across all interactions with clients, donors, and partners.

You will lead by example, coordinate with coordinators and on-site providers, attend meetings and trainings, and ensure a safe, respectful environment.

Qualifications

• Knowledge of homelessness population and vulnerable individuals.
• Familiarity with shelter resources and community navigation.
• Ability to model de-escalation and conflict mediation.
• Ability to de-escalate crisis while providing supervision.
• Basic computer software proficiency.

Responsibilities

• Lead by example with informed decision making and rapport with staff, clients, and community partners.
• Maintain positive relationships with coordinators, case managers, and on-site providers to ensure continuity of care.
• Attend team meetings and trainings; conduct regular team meetings with Coordinators.
• Maintain confidentiality and protect individual rights; ensure all services are confidential.
• Monitor HMIS data quality and ensure SOP compliance.
• Summarize shift events during handoffs and update shift reports and incident logs.
• Oversee weekend, additional shifts and holidays as requested.
• Perform any duties aligned with program goals.

Skills

Active listening

Critical thinking

Verbal communication

De-escalation

Crisis intervention

Team leadership

HMIS system

Documentation

Confidentiality

Multitasking

Dependability

Shift coordination

Staff collaboration

Customer service

Education

High school diploma or GED

CPR/First Aid certification preferred

Food Handlers certification preferred

Tools

HMIS

MS Office

Job description

*Seeking those with availability on weekends. Must be able to work hours from 3:00 PM - 11:00 PM and/or 11:00 PM - 7:00 AM*

Part-time or full-time

Responsibilities

• Lead the team by example demonstrating informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners.
• Maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care.
• Responsible for attending team meetings and/or training.
• Conduct regular team meetings with Coordinators to ensure consistency, addressing areas for improvement, and recognizing their contributions.
• Always maintain a high level of professionalism, including but not limited to vendors, requests, and all community partners.
• Maintain a quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• Manage communication with the public service program and donors/volunteers as they arise.
• Maintain confidentiality; that individual rights are protected, all services are confidential, and no information is shared without consent.
• Maintain and monitor sanitary conditions, and report concerns as needed to Shelter Manager.
• Become trained and skilled with the HMIS system (includes documentation, entries, training).
• Ensure HMIS data quality control processes are complete and accurate.
• Monitor all Standard Operating Procedures (SOP’s) to ensure compliance.
• Communicate and coordinate assign team roles, when necessary.
• Consult with the Shelter Manager as needed and as appropriate.
• Communicate with the staff from the previous shift during shift change and summarize events to staff responsible for the next shift.
• Responsible for reviewing and maintaining accurate and up-to-date documentation: End of Shift reports, consequence list, incident reports, significant client interaction reports, significant event reports, and property walk sheets.
• As requested, work weekends, additional shifts and holidays.
• Perform all other duties as assigned aligned with program goals.

Qualifications

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.
• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.
• Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff.
• Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained.
• Knowledge of operating basic computer software programs and systems.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Skills in active listening and critical thinking.
• Skills in sound judgement and decision making.
• Skills with strong written and verbal communication.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job.
• Ability to multitask and perform well under pressure.
• Ability to be flexible and adaptable to the changing needs of the organization.
• High school education, GED, or the equivalent.
• 2 years of experience working in a human services field or equivalent knowledge, skills, and abilities preferred.
• CPR/First Aid Certification preferred.
• Food Handlers Certification preferred.
• Driver’s License preferred.