LANIER TECHNICAL COLLEGE; HELPDESK TECHNICIAN - HALL COUNTY CAMPUS, GAINESVILLE, GA 30507

State-of-Georgi; Forsyth (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Lanier Technical College is seeking a HelpDesk Technician for the Forsyth Campus in Cumming, GA. Under supervision, you will assist users with IT applications, troubleshoot issues, and ensure effective solutions across devices and classroom tech.

Responsibilities include LAN troubleshooting, ticket documentation, remote and on-site support, software installs, and inventory updates. A high school diploma or GED plus 1 year of related experience is required; A+ and Network+ certifications are

Qualifications

• High school diploma or GED plus 1 year related experience.
• Basic knowledge of Windows, Mac OS, Chrome and MS Office.
• Strong customer service and communication skills.

Responsibilities

• Assist customers with IT applications and services.
• Troubleshoot LAN and hardware/software issues.
• Document tickets and update LTC HelpDesk.
• Provide remote, phone, or in-person support.
• Install, upgrade, and troubleshoot software.
• Assist with IT department inventory.

Skills

Customer service

Windows OS

MAC OS

PowerPoint

Problem solving

Communication skills

Education

High school diploma or GED

A+ Certification

Network+ Certification

Postsecondary education in Computer Information Systems or related field

Tools

FOG imaging

Remote support tools

MS Office

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:LANIER TECHNICAL COLLEGE; HELPDESK TECHNICIAN - HALL COUNTY CAMPUS, GAINESVILLE, GA 30507Agency:Lanier Technical CollegeJob Requisition ID:JR0000005239Shift:Day (United States of America)Compensation Details:LOW $50’S ANNUALLY, DEPENDING ON EDUCATION, QUALIFICATIONS, AND EXPERIENCEJob Description:Lanier Technical College – Forsyth Campus; Cumming, GA 30041 is conducting a search for the following full-time, benefit-eligible, FLSA non-exempt, salaried position. NOTE : A background check is part of the selection process. Please contact Human Resources at 770-533-6903 or [e-mail] if any assistance/accommodation is needed in the application/interview process.POSITION: HELPDESK TECHNICIANREPORTS TO: Technology Support SupervisorSALARY: Low $50’s annually, depending on education, qualifications, and experienceEFFECTIVE: This position is available nowRESPONSIBILITIES :Under general supervision, responsible for assisting customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the HelpDesk Technician is responsible to ensure that the user receives an effective solution. .MAJOR DUTIES:· Effectively, professionally, and respectfully represents other I.T. members, teams, and their services to the client community.· Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer or projector issues and resolving difficulties with other Classroom Technology. Support may be done by using remote support utilities, verbally over the phone, or by conducting in-person service calls.· Determines the most effective manner to resolve customer's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.· Responsible for LAN troubleshooting;· Responsible for the installation and termination of Ethernet cable.· Records required customer and problem information in LTC HelpDesk. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.· Resolves Level 1 and 2 work orders. Elevates complex and/or high priority problems to the Technology Support Supervisor.· Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.· Works on Information Technology related projects as assigned by supervisor.· Assists in maintaining IT Department inventory, including additions, transfer, and surplus of Equipment.· Install, upgrades, and troubleshoots software as needed.· Instructs customers in correct policy and procedures, special requirements, restrictions, and supporting documentation needed to complete relevant process.· Other work-related duties as required by supervisor.MINIMUM QUALIFICATIONS:A high school diploma or equivalent AND one (1) year of work-related experienceCOMPETENCIES:Basic knowledge of computer and network hardware, operating systems (Windows, Chrome and MAC OS), and presentation software: i.e. PowerPoint;Skill in providing excellent customer service;Skill in the operation of computers and job-related software programs - MS Office, Image Editing, file management;Effective decision making and problem-solving skills;Effective oral and written communication skills;Ability to perform physical requirements of position, as listed below;Knowledge of application software and network infrastructure;Knowledge of information security practices and technology;Knowledge of the acquisition and deployment of computer software applications and technology hardware;Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems;Knowledge of and techniques used in hard drive cloning software, such as FOG.PHYSICAL REQUIREMENTS:Requires sitting, standing, walking, stooping, bending, crouching, climbing (including working from ladders), lifting light and heavy objects (up to 30 lbs.), and using tools and equipment that require finger and hand dexterity. Ability to work at all locations supported by the Technology Department.PREFERRED QUALIFICATIONS (in addition to minimum qualifications, physical components, & competencies):Postsecondary education or technical diploma in Computer Information Systems or closely related field from a regionally accredited college or university;A+ Certification;Network+ Certification;More than two (2) years of work-related experience.State of GA benefits include: A choice of retirement plans (Georgia State Employees’ Pension and Savings Plan or Teachers’ Retirement System), health and flexible benefits insurance options, sick leave and annual leave accruals (10 hours each on a monthly basis), and 13 state holidays.As set forth in its student catalog, Lanier Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies:Title IX Coordinator: Nancy Beaver, 770-533-7000, [e-mail] 504 Coordinator: Veronica Bowermaster, 770-533-7003, [e-mail]: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Lanier Technical College is a registered participant in the federal work authorization program commonly known as E-Verify. Lanier Technical College Federally-Issued User ID: 46367 Date of Authorization: 3/28/2007It is the obligation of Lanier Technical College to ensure orderly operation, to protect the rights of all members of the LTC community, to prohibit acts which materially and substantially interfere with legitimate educational objectives or interfere with the rights of others and to take disciplinary action where conduct adversely affects the College’s pursuit of its educational objectives. To this end, LTC complies with the Title II of Public Law 101-542, Crime Awareness and Campus Security Act – also known as the \"Jeanne Cleary Act.\" The Act requires that the College make available the report of campus crime statistics for the previous fiscal year by October 1st each year. The most recent LTC Campus Safety and Security Report is available at www.laniertech.edu. You may also request a paper copy from the Lanier Technical College Police Department located in the Breeden-Giles building on the Hall County Campus, 2535 Lanier Tech Drive, Gainesville, GA 30507.Minimum Qualifications:High School diploma or GED and one (1) year of work related experienceEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.