Language Services Manager for Detention Facility

GardaWorld Federal Services; Surprise (AZ); On-site; USD 41,000 - 48,000; Full time

Job summary

GardaWorld Federal Services in Surprise, AZ is seeking a Language Services Manager to oversee interpretation, translation, scheduling, and quality assurance within a detention facility.

You will lead language-services personnel and vendors, ensure confidential, timely, and culturally appropriate communication for detainees, staff, medical teams, and legal partners. This role requires strong leadership and language-services expertise in a secure government environment.

Qualifications

• Minimum of two years of professional interpretation or translation experience.
• At least one year in supervisory, lead, scheduling, or program coordination.
• Bachelor’s degree in interpretation, linguistics, communications, or related field preferred; certification preferred.

Responsibilities

• Manage daily interpretation and translation services for residents, medical care, legal access, and facility operations.
• Schedule and coordinate interpreters, translators, bilingual staff, and vendors to meet language needs.
• Monitor accuracy, impartiality, timeliness, and professionalism of services.
• Develop and maintain language-access procedures, logs, and reports.
• Train and coach language-services personnel on ethics, confidentiality, and terminology.
• Coordinate with leadership, medical teams, legal representatives, and partners on language-access needs.
• Protect confidential information per requirements.
• Support audits, inspections, and corrective actions.
• Maintain awareness of language-access standards and facility policies.

Skills

Language interpretation

Translation

Supervisory experience

Education

Bachelor's degree preferred

Interpreter/Translator certification preferred

Job description

GardaWorld Federal Services in Surprise, AZ is seeking a Language Services Manager to oversee interpretation, translation, scheduling, and quality assurance within a detention facility.

You will lead language-services personnel and vendors, ensure confidential, timely, and culturally appropriate communication for detainees, staff, medical teams, and legal partners. This role requires strong leadership and language-services expertise in a secure government environment.