Lead Language Services & Interpretation Manager

Gardaworld Federal Services Llc; Surprise (AZ); On-site; USD 65,000 - 67,000; Full time

Job summary

Gardaworld Federal Services Llc in Surprise, AZ is seeking a Language Services Manager to oversee interpretation and translation for detention facility operations, ensuring compliant, confidential, and culturally appropriate communication for detainees, staff, medical teams, and government partners.

You will lead language-services personnel and vendors, train staff, coordinate with leadership, monitor quality, and develop procedures to support daily operations and audits in a secure government

Qualifications

• Must possess a minimum of three (2) years of professional interpretation, translation, language-access, or closely related bilingual services experience.
• Must possess a minimum of one (1) year of supervisory, lead, scheduling, or program-coordination experience.
• Bachelor degree in interpretation, translation, linguistics, communications, public administration, or a related field is preferred.
• Professional interpreter or translator certification is preferred.
• Must be able to provide proof of citizenship or legal US work authorization.
• If prior active-duty military, must provide copies of DD214(s) showing discharge condition.
• Must consent to fingerprinting.
• Must be at least 21 years of age.
• Must possess a high school diploma or equivalent.
• Clean criminal record and ability to pass a comprehensive background check and security screening.
• Ability to pass a preemployment medical assessment and drug screening.

Responsibilities

• Manage daily interpretation and translation services supporting resident communication, medical care, legal access, orientations, programs, and facility operations.
• Schedule and coordinate qualified interpreters, translators, bilingual staff, and approved vendors to meet operational language needs.
• Monitor the accuracy, impartiality, timeliness, and professionalism of interpretation and translation services.
• Develop and maintain language-access procedures, assignment records, service logs, quality-control documentation, and operational reports.
• Review translated forms, notices, instructions, correspondence, and other approved materials for accuracy, consistency, and appropriate terminology.
• Train, coach, and evaluate assigned language-services personnel regarding ethics, confidentiality, terminology, facility procedures, and service expectations.
• Coordinate with facility leadership, medical teams, legal representatives, government partners, and outside providers regarding language-access needs.
• Protect confidential resident, medical, legal, personnel, and operational information in accordance with applicable requirements.
• Address service concerns, interpreter availability issues, quality deficiencies, and urgent language needs through the appropriate chain of command.
• Support audits, inspections, compliance reviews, and corrective actions related to language access and communication services.
• Maintain awareness of applicable language-access requirements, professional standards, facility policies, and operational security procedures.
• Maintain professionalism, cultural awareness, strong communication, and sound judgment while supporting secure and effective facility operations.

Job description

Gardaworld Federal Services Llc in Surprise, AZ is seeking a Language Services Manager to oversee interpretation and translation for detention facility operations, ensuring compliant, confidential, and culturally appropriate communication for detainees, staff, medical teams, and government partners.

You will lead language-services personnel and vendors, train staff, coordinate with leadership, monitor quality, and develop procedures to support daily operations and audits in a secure government