Language Services Manager

GardaWorld Federal Services; Surprise (AZ); On-site; USD 41,000 - 48,000; Full time

Job summary

GardaWorld Federal Services in Surprise, AZ is seeking a Language Services Manager to oversee interpretation, translation, scheduling, and quality assurance within a detention facility.

You will lead language-services personnel and vendors, ensure confidential, timely, and culturally appropriate communication for detainees, staff, medical teams, and legal partners. This role requires strong leadership and language-services expertise in a secure government environment.

Qualifications

• Minimum of two years of professional interpretation or translation experience.
• At least one year in supervisory, lead, scheduling, or program coordination.
• Bachelor’s degree in interpretation, linguistics, communications, or related field preferred; certification preferred.

Responsibilities

• Manage daily interpretation and translation services for residents, medical care, legal access, and facility operations.
• Schedule and coordinate interpreters, translators, bilingual staff, and vendors to meet language needs.
• Monitor accuracy, impartiality, timeliness, and professionalism of services.
• Develop and maintain language-access procedures, logs, and reports.
• Train and coach language-services personnel on ethics, confidentiality, and terminology.
• Coordinate with leadership, medical teams, legal representatives, and partners on language-access needs.
• Protect confidential information per requirements.
• Support audits, inspections, and corrective actions.
• Maintain awareness of language-access standards and facility policies.

Skills

Language interpretation

Translation

Supervisory experience

Education

Bachelor's degree preferred

Interpreter/Translator certification preferred

Job description

POSITION INFORMATION: BASIC DETAILS

Location: Surprise, AZ

Full-Time/Part-Time: Full-time

FLSA Status: Non-Exempt/Hourly

Travel Requirement: No

Teleworking: No

Pay: $31.64/hr. ($26.55/hr. base rate + $5.09 H&W)

• Pay rates listed reflect the full rate for this position, including both the base pay and health and welfare benefits in accordance with applicable requirements. Pay is based on numerous factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Note: We are currently building a pipeline for this role, with an expected start date of later this year

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview: In this role, you will manage language access services for the detention facility, including interpretation, translation, scheduling, quality assurance, documentation, and coordination with operational departments. You will lead assigned language-services personnel and vendors while ensuring accurate, timely, confidential, and culturally appropriate communication for detainees, facility staff, medical teams, legal representatives, and government partners. This position requires strong leadership, language-services expertise, sound judgment, and the ability to maintain compliance within a secure government environment.

Responsibilities

• Manage daily interpretation and translation services supporting resident communication, medical care, legal access, orientations, programs, and facility operations.
• Schedule and coordinate qualified interpreters, translators, bilingual staff, and approved vendors to meet operational language needs.
• Monitor the accuracy, impartiality, timeliness, and professionalism of interpretation and translation services.
• Develop and maintain language-access procedures, assignment records, service logs, quality-control documentation, and operational reports.
• Review translated forms, notices, instructions, correspondence, and other approved materials for accuracy, consistency, and appropriate terminology.
• Train, coach, and evaluate assigned language-services personnel regarding ethics, confidentiality, terminology, facility procedures, and service expectations.
• Coordinate with facility leadership, medical teams, legal representatives, government partners, and outside providers regarding language-access needs.
• Protect confidential resident, medical, legal, personnel, and operational information in accordance with applicable requirements.
• Address service concerns, interpreter availability issues, quality deficiencies, and urgent language needs through the appropriate chain of command.
• Support audits, inspections, compliance reviews, and corrective actions related to language access and communication services.
• Maintain awareness of applicable language-access requirements, professional standards, facility policies, and operational security procedures.
• Maintain professionalism, cultural awareness, strong communication, and sound judgment while supporting secure and effective facility operations.

Qualifications

• Must possess a minimum of three (2) years of professional interpretation, translation, language-access, or closely related bilingual services experience.
• Must possess a minimum of one (1) year of supervisory, lead, scheduling, or program-coordination experience.
• Bachelor degree in interpretation, translation, linguistics, communications, public administration, or a related field is preferred.
• Professional interpreter or translator certification is preferred.
• Must be able to provide proof of citizenship or legal US work authorization.
• If prior active-duty military, must provide copies of DD214(s) showing discharge condition.
• Must consent to fingerprinting.
• Must be at least 21 years of age.
• Must possess a high school diploma or equivalent.
• Clean criminal record and ability to pass a comprehensive background check and security screening.
• Ability to pass a preemployment medical assessment and drug screening.

Work Environment: Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements: Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.