Language Access Team Leader - Ben Taub

Harris Health System, Inc.; Houston, Northern (TX, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Harris Health System is seeking a Language Access Team Leader to guide daily operations and support staffing for the department.

The role includes acting in the supervisor’s absence and training new staff, with a focus on providing high-quality interpretation services to patients and staff.

Qualifications

• Education: Bachelors preferred
• Certified Medical Interpreter certification preferred
• Two years of medical interpretation experience
• Spanish language proficiency

Responsibilities

• Lead daily operations for the language access department.
• Assist in supervisor absence as assigned.
• Compile department reports and support staffing.
• Cross-train and provide leadership to the team.
• Serve as lead contact for hospital staff to resolve issues and patient concerns.

Skills

Spanish language

Verbal communication

Written communication

MS Word

MS PowerPoint

MS Excel

Education

Bachelor's degree preferred

Certified Medical Interpreter certification preferred

Tools

MS Office

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The language access team leader will assist in leading daily operations for the department. The language access team leader will assist team in the absence of the supervisor, as assigned. Other job functions include compiling department reports, support staffing, cross training and leadership. Acts as lead contact for hospital staff in answering questions, resolving concerns/problems, and patient complaints/issues, etc. Assists in the training of new department employees.

Minimum Qualifications

• Education: High School Diploma or GED
• Degrees: Bachelors preferred
• Licenses & Certification: Certified Medical interpreter/Certified Healthcare Interpreter preferred
• Work Experience: Two (2) years of experience with Medical interpretation
• Communication Skills: Above average Verbal Communication (Heavy Public Contact), Writing/ Reports
• Language Skills: Spanish
• Proficiencies: MS Word, MS PowerPoint, MS Excel

Job Attributes

Work Schedule: Weekends, Holidays, Flexible