Patient Support/Referral Associate Ben Taub Hospital

Harris Health System, Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Harris Health System is seeking an organized administrative professional to maintain records and coordinate appointments, referrals and registration, advancing the unit's productivity.

Ideal candidates multitask well in a fast-paced environment and bring enthusiasm and self-motivation to the role. A high school diploma is required, with an associate degree preferred, plus call center or customer service experience.

Qualifications

• High School Diploma required; 2 years college preferred.
• 1 year Call center or customer service experience.
• Proficiency with PC, fax and telephone systems.

Responsibilities

• Maintain records and coordinate appointments, referrals and registration.
• Support unit productivity with clerical expertise in a fast-paced environment.
• Multitask effectively and act as enthusiastic self-starter.

Skills

Customer service

Data entry

Education

High School Diploma

Associate degree in Business Administration preferred

Tools

PC

FAX

PHONES

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

JOB SUMMARY

Support the service by maintaining records and coordinating appointments, referrals and registration and using their clerical expertise to advance the organization and productivity of the unit. Requires multitasking in a fast pace environment and must be enthusiastic self-starter.

MINIMUM QUALIFICATIONS

• Education/Specialized Training/Licensure: High School Diploma with 2 years college preferred
• Work Experience (Years and Area): Min 1 yr Call center or customer service environment
• Equipment Operated: PC, FAX, PHONES

SPECIAL REQUIREMENTS

• Communication Skills: Writing /Composing (Correspondence/Reports)
• Other Skills: Medical Terms, P.C., Statistical, Typing (wpm 20)
• Advanced Education: Advance Training Specialty: Associates Degree in Business Administration preferred.
• Work Schedule: Flexible
• Other Requirements: Data Entry