Lane Attendant in GMC

ExplorUS; Danville (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare hospitality is seeking a Lane Attendant to provide exceptional service to guests. In this role, you will manage valet operations, ensuring a smooth and friendly experience for all visitors. Your responsibilities will include greeting guests, explaining valet procedures, and entering vehicle information into the system. If you have a passion for customer service and enjoy working in a dynamic environment, this position offers a chance to make a meaningful impact on guest experiences. Join a team dedicated to delivering outstanding hospitality and contributing to a positive work culture.

Qualifications

• Excellent customer service and people skills required.
• Ability to work independently and meet customer expectations.

Responsibilities

• Manage incoming valet vehicles and communicate with security.
• Greet guests warmly and assist with wheelchairs or walkers.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Tools

Flash Valet system

Job description

Elevated Healthcare Hospitality, in partnership with our healthcare agencies, provides exceptional hospitality to patients and guests offering a suite of transportation logistics including shuttle transportation and valet parking in a thoughtful, compassionate and meaningful way

Title: Lane Attendant
Reports To: Location Manager
Department: Guest Services

Summary of Position:
Responsible for assisting guests in a friendly and efficient manner in Company’s continuing effort to deliver outstanding guest service.

Responsibilities:

1. Manage the incoming valet vehicles. This will include radio communication with security to hold cars in the waiting area or releasing cars from the waiting area to the valet lane.
2. Greeting guests with a warm and friendly personality. Offering to help with wheelchairs or walkers.
3. Explaining the valet procedure including cost of valet services, directions inside the hospital and how to retrieve their vehicle when leaving.
4. Entering all vehicle information into the Flash Valet system. This includes taking pictures of vehicle damage.
5. Understand Company’s management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
6. Actively participate in creating a positive work environment, promoting teamwork.
7. Other duties per Duties Checklist and as assigned.

Position Requirements:

1. Excellent customer service and people skills.
2. Must be able to work a variety of day, night, weekend, holiday shifts, outside in rain, snow, and heat.
3. Be able to work independently with little or no supervision.
4. Strong communication and interpersonal skills – must be able to read, write and speak English.
5. Must be able to meet and/or exceed customer expectations.
6. Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally.

Education and Experience:
Education: High School Diploma or equivalent required.
Experience:

Six months customer service experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.