Landside Attendant II (N)

Norfolk Airport Authority; Norfolk (VA); On-site; USD 49,000 - 69,000; Full time

Job summary

Norfolk Airport Authority is seeking a Landside Attendant II (N) in Norfolk, VA. This role primarily monitors and operates the PARCS system and provides support to Landside Operations and other Authority personnel, while delivering exceptional customer service at parking facilities.

The position requires a HS diploma, six months’ experience with automated parking systems or strong technical aptitude, and the ability to multitask.

Qualifications

• High school diploma or equivalent required.
• Six months’ experience with automated Parking Access and Revenue Control Systems or strong technical aptitude.
• Ability to multi-task and provide excellent customer service in a fast-paced environment.

Responsibilities

• Monitor and operate the Parking Access and Revenue Control System (PARCS).
• Provide operational support to Landside Operations and other Authority personnel.
• Deliver exceptional customer service at parking facilities and report issues to the Shift Supervisor.

Skills

Customer service

Multi-tasking

English proficiency

Problem solving

Education

High school graduate or equivalent

Tools

PARCS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Norfolk, VA, US

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

Job Title:LANDSIDE ATTENDANT II (N)

Shift Schedule:10:05 PM – 6:05 AM, Night Shift, with rotating days off & two 15-minute breaks. Full-time, 40-hour work week. Must be able to fill in on all shifts as needed. (Two-Week Training will begin on the projected start date. Monday – Friday, 2:00 PM – 10:30 PM, Evening Shift before transitioning into shift hours.)

Starting Range:$23.7881 - $33.1582 PER HOUR / $49,479.3357 - $68,969.0881 ANNUAL

CLOSING DATE: This job announcement will be open until filled.

ABOUT US:Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Here & There For You” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan.

OUR MISSION:The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

JOB SUMMARY:This position is primarily responsible for the remote monitoring and operation of the Parking Access and Revenue Control System (PARCS) and for providing operational support to the public and to all Landside Operations Department and other Authority personnel. This position operates various computer software applications simultaneously which requires the ability to prioritize several tasks concurrently. Landside Attendant II is responsible for providing exceptional customer service to airport customers through multiple potential points of interaction. Must patrol the parking facilities and curbsides for potential issues and report any findings to the Shift Supervisor or other appropriate personnel.

ESSENTIAL JOB FUNCTIONS: The following duties are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Ensures that all parking and ground transportation transactions are processed timely, accurately and in accordance with all Authority and departmental policies and procedures.
• Utilizes all the computer systems within the Parking Operations Center and at curbside, to remotely monitor activity throughout the parking facilities and curbside and maintains extensive verbal communications to ensure the expedient flow of traffic and promptly reports any issues to the Shift Supervisor.
• Provides excellent customer service either by intercom, telephone or in person and remediates any issues that arise.
• Assists patrons with utilizing automated parking revenue equipment throughout the parking facilities.
• Assists all ground transportation operators at curbside as directed and assigned.
• Provides patrons with accurate information regarding parking rates, availability, airport information, directions etc.
• Responds to and/or resolves patron complaints independently or under the direction of the Shift Supervisor.
• Assists patrons with locating their vehicle.
• Assists patrons with jump starts as directed and assigned.
• Maintains a positive attitude and ensures that conduct and manner in dealing with the public and all NAA guests and personnel is always prompt, courteous, tactful, and businesslike.
• Responsible for promptly contacting a Shift Supervisor for ticket transactions that require approval prior to processing.
• Responsible for promptly notifying the Shift Supervisor of equipment failures or malfunctions.
• Responsible for promptly notifying Shift Supervisor of any incident or condition that could adversely impact our ability to maintain efficient traffic flow in and out of the parking facilities and at curbside and/or serve airport patrons expeditiously.
• Responds to garages parking facilities and curbsides as directed and assigned.
• Fills in for and performs all the duties of Landside Attendant I as needed and assigned.
• Always maintains a professional appearance (neat and in uniform).
• Adheres to all Authority and departmental policies, procedures, and guidelines.
• Ensures that the Landside Operations Center, parking booths, surrounding areas and departmental vehicles are kept clean and always organized.
• Ensures that 2-way radios and all other Authority equipment and/or furniture are operational at all times and promptly reports any issues to Shift Supervisor.
• Performs all other duties as assigned and directed.
• Administer and adhere to all Authority policies and guidelines.

KNOWLEDGE, SKILLS, AND ABILITIES: The following generally describes the knowledge, skills and abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change with money.
• Ability to read, write, interpret and comprehend the English language. Ability to effectively communicate information to airport patrons and other employees of the organization.
• Ability to make good decisions understanding to carry out detailed but standardized written or oral instructions. Ability to deal with problems and work well under pressure. Ability to exhibit sound and accurate judgement.
• Ability to adapt to changes in the work environment. Ability to effectively deal with changes, delays, or unexpected events. Ability to multi-task is required.
• Knowledge of correct procedures in processing all transactions.
• Must possess and maintain excellent customer service skills.
• Must be proactive with strong personal drive.
• Must be willing to work a flexible schedule as needed.
• Must maintain attention to detail and possess excellent organizational skills.
• Must have the proven ability to work independently with minimal supervision.
• Ability to clock in/out on time on a regular basis.

EDUCATION/TRAINING:

• High school graduate or equivalent.

EXPERIENCE:

• Six months’ experience with automated Parking Access and Revenue Control Systems or a high aptitude for technology.

SPECIAL REQUIREMENTS:

• Possess a valid driver’s license and must meet NAA driving record requirements.
• Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
• Ability to successfully complete a criminal background check and other pre-employment requirements.

EQUIPMENT OPERATION:All components of the computerized Parking Access and Revenue Control System, personal computer and all related components including multi-function printer/fax/copier; keyboard and mouse; intercom system; multi-line telephone system; calculator; P2PE credit card terminal; laptop and hand-held unit for collection of daily license plate inventory; motor vehicle with automatic transmission; 2-way radio; booth alarm; drop safe.

PHYSICAL & MENTAL DEMANDS:Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitations.

This job entails sitting and/or standing for long periods of time; bending; stooping; pushing; pulling; lifting up to 40 pounds; unloading supply shipments of varying weights and storing in designated areas; extending and retracting the arm to retrieve tickets and money from customers, (a great deal of stretching may be involved if customers do not drive vehicle up close to the booth); when entering certain booths you must step up and down approximately 10 inches to enter and exit parking booths (this may be done frequently during a shift if necessary to obtain license plate numbers); extensive walking required which can be from booth to booth as needed; to and from the lanes to assist patrons and repair equipment/fill tickets stock; to multiple other booths to provide breaks to other employees; to and from the parking offices and terminals to conduct business; in and around all parking facilities to include all surface lots and garages; in and around all curbsides: to and from restrooms in main airport terminal; walking on uneven surfaces to obtain license plate inventory, assist patrons and/or conduct vehicle counts in all parking facilities which may include inclining and declining ramps; conducting license plate inventory, vehicle counts and/or regular patrols in all parking facilities and curbsides which may include inclining and declining ramps; holding a hand-held computer and/or iPad n one hand and punching in letters and numbers with the other hand, as needed, in order to obtain license plate inventory or locate vehicles in all types of weather conditions; bending; stooping; driving a vehicle with automatic transmission; driving an electric vehicle; operating a portable vehicle jump starter. Must be able to maneuver around an office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

All the above-mentioned physical demands may have to be performed daily.

WORKING CONDITIONS/HAZARDS:This position is required to work outside in ALL weather conditions as directed and assigned. When working throughout the airport you must always be very conscious of the vehicular traffic movement around you as well as all gate arms and other equipment. License plate inventory and all other operations must continue regardless of weather conditions.

DRIVING RECORD REQUIREMENTS: All drivers must be at least 21years of age, licensed for at least 3years, have the type of license required by their state for the vehicles operated and meet the following driving record standards.

• License is active and NOT suspended.
• Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.
• An employee or applicant may have a North Carolina or Virginia driver’s license as long as they reside in that state.
• An “unacceptable\" DMV driving record includes the following violations during the most recent 3‑year period:

• Committing a Felony with a Motor Vehicle
• Eluding a Police Officer
• Foreign citizens with no historical driving record available to us
• Hit Run / Leaving the Scene of an accident
• Lending an Operator’s License or Registration to Another
• Passing a Stopped School Bus
• Racing or Speed Contest Violation
• Reckless Driving
• Speeding 25 mph, or more, above speed limit
• Suspended License History – Drivers who have had 3 or more license suspensions as a result of moving violations
• Temporary Operator's Permit
• Two or more at fault accident convictions
• Vehicle Manslaughter/Homicide
• Three or more moving violations within the past 12 months

Note: Texting or cell phone violations are considered moving violations because they increase the chance of being in an accident.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:It is the policy of the Norfolk Airport Authority (NAA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, sex, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, NAA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All Norfolk Airport Authority (NAA) employees are at-will under Virginia law and NAA personnel policies.

Contact the Human Resources Department at [phone] for assistance.