HPN - Landside Operations Agent

Airportworker; Herndon (VA); On-site; USD 28,929; Full time

Job summary

An airport operations company in Herndon is seeking a Landside Operations Agent to provide exceptional customer service and ensure safety protocols. The successful candidate will conduct regular inspections, support emergency responses, and assist with passenger compliance with TSA and FAA regulations. Qualifications include a high school diploma and one year of customer service experience, preferably in the aviation sector. The position offers a competitive rate of $21.00 per hour.

Qualifications

• One year of aviation-related customer service experience.
• High school diploma or equivalent is required.
• Must pass security clearance and drug testing.

Responsibilities

• Perform regular security inspections of airport facilities.
• Support landside emergency responses.
• Assist in ensuring compliance with TSA and FAA regulations.

Skills

Aviation-related customer service experience

Strong customer service skills

Verbal communication

Education

High school diploma or equivalency

Tools

Valid driver's license

Job description

The Landside Operations Agent will provide airport stakeholders with an exceptional level of customer service. Under the direction of the Landside Operations Supervisor they will assist with the movement of all customers throughout the passenger terminal. This person is integral to the airport’s operation and will monitor and report all conditions to ensure that a safe and secure environment is maintained.

Compensation

$ 21.00 Per Hour

Qualifications & Requirements

• The preferred candidate will have one year of aviation related customer service experience.
• High school diploma or equivalency required.
• Must be able to pass security clearance requirements and required drug testing.
• Possession of a valid driver’s license suitable for operation of all administration airport vehicles.

Job Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed below are a representation of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The successful candidate will also possess the ability to positively interact in a team environment, possess strong customer service skills and demonstrate exceptional verbal communication.

• Perform regular security inspections of airport facilities to include the passenger terminal pre-security, sterile, secure areas and report any irregularities to the supervisor on duty.
• Perform the parking area safety and availability check and complete the periodic report.
• Support landside emergency responses under the direction of the supervisor on duty.
• Identify and report operational, safety and security concerns to the supervisor on duty.
• Issue visitor badges and escort contractors, vendors per the Airport’s Security Program.
• Assist the supervisor to ensure the safe and secure movement of all customers throughout the passenger terminal.
• Answer and screen telephone calls to the main airport information line and direct the inquiry to the appropriate department or agency.
• Assist and ensure compliance with all TSA and FAA regulations.
• Inspect landside roadways, walkways and parking lots and report any discrepancies to the supervisor on duty.
• Support contractor in the removal of all snow and ice from roadways, walkways and parking lots.
• Perform traffic enforcement outside of passenger terminal to ensure compliance with the Airport’s Security Program.
• Respond to general passenger inquires in real time.
• Other duties as assigned.

Additional Information

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle to feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. The employee is occasionally required to sit. The employee must be capable of lifting or moving 50 pounds. Specific vision abilities required by this job include vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Avports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Avports Experience, fueled by safety and innovation 12901 Worldgate Drive Suite 510, Herndon, Virginia 20170 Tel: [phone]