Passenger Boarding Bridge Technician

Norfolk Airport Authority; Norfolk (VA); On-site; USD 67,000 - 95,000; Full time

Job summary

Norfolk International Airport is seeking a Passenger Boarding Bridge Technician to troubleshoot, repair, and maintain passenger boarding bridges and ground support equipment. The role requires hands-on mechanical, electrical, and PLC skills, plus ability to read blueprints and CMMS reports.

The position offers 2nd shift hours (Fri–Tue, 4:30 PM–12:30 AM) with potential overtime. Training consists of a 6‑month program on first shift before transition.

Qualifications

• High school graduate or equivalent.
• Experience in passenger boarding bridges & ground support equipment repair and maintenance.
• Experience in building trades, inventory, CMMS or similar systems.

Responsibilities

• Troubleshoot and repair passenger loading bridges and GSE.
• Troubleshoot PLC-controlled mechanical systems.
• Respond to service calls and resolve issues promptly.
• Obtain quotes for parts, materials, or service with vendors.
• Log work orders and preventive maintenance in CMMS.
• Replace defective parts using hoists or lifts.
• Communicate with operations and airlines effectively.
• Maintain a safe working environment.
• Perform preventive maintenance or repairs as needed.
• Assist with snow removal operations.

Skills

CMMS

PLC troubleshooting

Electrical troubleshooting

Mechanical troubleshooting

Microsoft Office

Self-starter

Education

High school diploma or equivalent

Tools

CMMS software

Electrical testing tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Passenger Boarding Bridge Technician

Full Time Norfolk, VA, US

2 days ago Requisition ID: 1228

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

Job Title: PASSENGER BOARDING BRIDGE TECHNICIAN

Shift Schedule: 2 nd Shift, 4:30 PM – 12:30 AM, Friday – Tuesday, (Wednesday & Thursday off). Overtime may be required based on operational needs, emergencies, staffing requirements and other assigned duties. (6-Month training will begin on the projected start date, 1 st Shift, 8:00 AM – 4:30 PM, Monday – Friday before transitioning into shift hours, upon successful completion of the 6-month training period. Training is intended to provide familiarization, hands‑on training and proficiency development in the operations, inspection, maintenance and repair of Passenger Boarding Bridges and associated equipment.)

Salary Range: $32.3484 - $45.5822 PER HOUR / $67,284.6048 - $94,811.0651 ANNUAL

CLOSING DATE: This job announcement will be open until filled.

MUST SUBMIT YOUR CURRENT DMV DRIVING RECORD TO:

• A current copy of your DMV driving record (dated within the last 30 days of posting date). You can go online to request a copy of your driving record at www.dmv.virginia.gov

ABOUT US: Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Here & There For You” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan.

OUR MISSION: The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

JOB SUMMARY: The PBB technician will be responsible for troubleshooting, repairing mechanical, electrical, PLC components of Passenger Boarding Bridges (PBB) and Ground Support Equipment (GSE). Preventative maintenance program of passenger boarding bridges and ground support equipment. Ensure all PBB’s and GSE equipment is kept in proper working order. This position is responsible for reporting to the Manager and Assistant Manager.

ESSENTIAL JOB FUNCTIONS: The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set to forth below to address business needs and changing business practices.

• Responsible for trouble shooting, repair of passenger loading bridges & ground support equipment.
• Able to troubleshoot PLC controlled mechanical systems.
• Respond to service call requests and resolve issues or problems in a timely manner.
• Work with vendors to acquire quotes for parts, materials, or service.
• Use of CMMS to log work orders and preventive maintenance.
• Ability to remove and replace defective parts using hoists or lifts.
• Ability to effectively communicate with NAA Operations department and airlines.
• Maintain a safe working environment.
• At times able to perform unassisted preventive maintenance or repairs.
• Will need to perform snow removal operations.
• Performs all other duties as assigned and directed.
• Administer and adhere to all Authority policies and guidelines.

KNOWLEDGE, SKILLS, AND ABILITIES: The following generally describes the knowledge, skills and abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties.

• Knowledge of Computer Maintenance Management System’s (CMMS).
• Microsoft office applications.
• Detail Oriented, have great organizational skills.
• Must be a self-starter.
• Ability to read electrical schematics and blueprints.
• Possess skills including mechanical, electrical, electronic, and Programmable Logic Controller (PLC) troubleshooting. Also, Ability to properly use electrical equipment (meter, load bank tester)

EDUCATION/TRAINING:

• High school graduate or equivalent.

EXPERIENCE:

• Experience in passenger boarding bridges & ground support equipment repair and maintenance.
• Experience in general building maintenance or building trades, inventory, computer maintenance management systems.

SPECIAL REQUIREMENTS:

• Possess a valid driver’s license and must meet NAA driving record requirements.
• Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
• Successful completion of both pre‑employment written examination and physical agility testing.

EQUIPMENT OPERATION: Motor vehicles, including snow removal equipment (snowplow and sand spreader); forklift 5K: aerial work platforms; extensive use of hand tools; air compressors; field radio; and hand radio.

PHYSICAL & MENTAL DEMANDS: Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depend, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitations.

The employee is required to bend, stoop, squat, push, pull, stand, and walk extensively. The employee must be able to climb ladders with tools, reach overhead, lift, and move objects up to 50 lbs., work in awkward positions, read blueprints and computer printouts. Employees must demonstrate the ability to perform these essential functions during their physical examinations.

WORKING CONDITIONS/HAZARDS: Exposure to refrigerants; natural gas; high noise levels; high speed equipment; high voltage; acids and alkalis; extensive hours during snow removal; stripping; penetrating lubricants and other aerosol/liquid chemicals; compressed air.

DRIVING RECORD REQUIREMENTS: All drivers must be at least 21years of age, licensed for at least 3years, have the type of license required by their state for the vehicles operated and meet the following driving record standards.

• License is active and NOT suspended.
• Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.
• An employee or applicant may have a North Carolina or Virginia driver’s license as long as they reside in that state.
• An “unacceptable" DMV driving record includes the following violations during the most recent 3-year period:

• Committing a Felony with a Motor Vehicle
• Eluding a Police Officer
• Foreign citizens with no historical driving record available to us
• Hit Run / Leaving the Scene of an accident
• Lending an Operator’s License or Registration to Another
• Passing a Stopped School Bus
• Racing or Speed Contest Violation
• Reckless Driving
• Speeding 25 mph, or more, above speed limit
• Suspended License History – Drivers who have had 3 or more license suspensions as a result of moving violations
• Temporary Operator's Permit
• Two or more at fault accident convictions
• Vehicle Manslaughter/Homicide
• Three or more moving violations within the past 12 months

Note: Texting or cell phone violations are considered moving violations because they increase the chance of being in an accident.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: It is the policy of the Norfolk Airport Authority (NAA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, sex, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, NAA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All Norfolk Airport Authority (NAA) employees are at‑will under Virginia law and NAA personnel policies.

Contact the Human Resources Department at [phone] for assistance.