Landscape Operations Manager

McFarlin Stanford; Hellertown (PA); On-site; USD 85,000 - 120,000; Full time

Job summary

McFarlin Stanford is seeking a hands-on Operations Manager to oversee a landscape maintenance service area, blending business development, customer relationships, and operations. You will lead Crew Leaders and Crew Members, develop new opportunities, and ensure work is performed safely, efficiently, and profitably.

The role balances field operations with sales, customer service, and team development, guiding daily schedules, managing resources, and driving revenue growth while maintaining

Responsibilities

• Grow revenue and expand the customer base.
• Generate new business opportunities through networking and relationship building.
• Identify and sell landscape enhancements and additional services.
• Prepare and follow up on proposals and track sales opportunities.
• Serve as the primary contact for customers in the service area.
• Conduct property visits and address concerns to meet service expectations.
• Build long-term relationships that support retention and account growth.
• Coordinate sold work with production teams for a smooth transition.

Job description

We are seeking a hands‑on Operations Manager to oversee and grow a landscape maintenance service area. This role combines business development, customer relationship management, enhancement sales, team leadership, and operational oversight.

The Operations Manager will lead a team of Crew Leaders and Crew Members, develop new business opportunities, strengthen existing customer relationships, and ensure work is completed safely, efficiently, and profitably. The ideal candidate is comfortable balancing field operations with sales, customer service, and team development.

Key Responsibilities

Business Development & Sales

• Develop strategies to grow revenue and expand the customer base.
• Generate new business opportunities through networking, prospecting, and relationship building.
• Identify and sell landscape enhancements and additional services to existing customers.
• Prepare and follow up on proposals, track sales opportunities, and support profitable growth.

Customer Relationship Management

• Serve as the primary point of contact for customers within the assigned service area.
• Conduct property visits, address concerns, and ensure service expectations are met.
• Build long‑term customer relationships that support retention, renewals, and account growth.
• Coordinate sold work with production teams to ensure a smooth transition from sale to completion.
• Lead, coach, and develop Crew Leaders and field personnel.
• Establish clear expectations for safety, quality, communication, and accountability.
• Support employee development, strengthen crew leadership, and identify future staffing needs.
• Build a team capable of managing daily operations with increasing independence.

Production & Operational Oversight

• Manage daily crew schedules, assignments, materials, equipment, and job priorities.
• Conduct field visits and quality inspections to ensure work meets company standards.
• Lead daily crew rollouts, safety meetings, and toolbox talks.
• Monitor labor hours, job progress, and production efficiency.
• Maintain accurate schedules, work tickets, and job information using Aspire or similar landscape management software.
• Coordinate staffing, scheduling, and resources with company leadership.

Financial & Performance Management

• Monitor revenue, labor costs, sales performance, customer retention, and profitability.
• Review estimated versus actual production and address inefficiencies.
• Identify opportunities to improve processes, customer satisfaction, and financial performance.
• Communicate results, challenges, and growth opportunities to leadership.

What Success Looks Like

• Growing revenue and a strong, loyal customer base.
• Consistent enhancement sales and new business development.
• Safe, efficient, and profitable field operations.
• A well‑developed team of Crew Leaders and field employees.
• Strong customer retention and reduced reliance on ownership for daily decisions.