Landscape Maintenance Senior Account Manager

Colao & Peter; Sterling, Northern (VA, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Colao & Peter is seeking a Landscape Maintenance Senior Account Manager (Full-time, in person) to grow our high-end grounds maintenance division. You will manage client relationships, lead generation, and contractual sales, while coordinating with production crews to deliver world-class service.

This role emphasizes client retention, quality control, budgeting within projects, and cross-functional collaboration to optimize resource use and profitability.

Qualifications

• 5+ maintenance account management experience (sales & enhancements).
• Proficient in Microsoft Office; able to generate proposals.
• Provide excellent customer service with quick response times.
• Meet with clients to resolve issues and provide enhancements.
• Lead marketing initiatives and planning for the Maintenance division.

Responsibilities

• Manage and grow the high-end grounds maintenance division.
• Lead generation and contractual/enhancement sales.
• Maintain client retention and quality control.
• Coordinate with production team on labor, equipment, and materials.
• Ensure work is within budget, safe, and high quality.
• Assist in billing coordination with office staff.

Skills

Maintenance account management

Customer service

Sales & enhancements

Lead generation

Scheduling resources

Budgeting

Safety compliance

Microsoft Office

Tools

Microsoft Office

Job description

Landscape Maintenance Senior Account Manager (Full-time, In person)

High-end award winning design/build/maintenance firm is seeking an experienced and motivated residential grounds professional to help grow our maintenance division. If you have worked in the industry as an account manager or have experience running a maintenance division, this is an exciting opportunity to be part of something in the early stages of growth! You will have a pivotal role in all aspects of building and growing this division of the company.

Job Description

This position is responsible for managing and growing our high-end grounds maintenance division. The job will include responsibilities such as lead generation, contractual and enhancement sales, client retention, and quality control.

The role will also assist in coordinating with our experienced maintenance production team in the procurement and scheduling of resources, including labor, equipment, and materials. Ensure maximum use and completion of work within budget, safety guidelines, and quality standards.

This Job Is Ideal for Someone Who Is:

People-oriented:

Enjoys interacting with people and working on group projects

Detail-oriented:

Attention to the smallest details, creating world-class service

Professionalism:

The highest level of integrity, honesty, and transparency with the team and clients.

The role will also assist in coordinating with our experienced maintenance production team in the procurement and scheduling of resources, including labor, equipment, and materials. Ensure maximum use and completion of work within budget, safety guidelines, and quality standards.

Minimum Qualifications & Educational Requirements

• 5+ maintenance account management experience (sales & enhancements)
• Knowledge of computer applications (Microsoft Office Suite, desired).
• Provide excellent customer service, with quick response times
• Meet with clients to help resolve issues on their properties and provide enhancements
• Meet with prospective maintenance clients promptly and provide proposals for contractual services
• Lead the marketing initiatives and planning for the Maintenance division
• Coach and motivate the crews in a positive mannerAssist Production Manager as necessary to train and develop the crews so that they are efficiently producing the best quality
• Maximize use of field and other personnel, equipment, materials and supplies to help eliminate waste
• Help coordinate between divisions to maximize and leverage company-wide personnel, equipment and other resources
• Maintain a safe working environment and enforce all safety standards, protocols, and regulations
• Work with office staff and operations coordinator to make sure jobs are being properly billed
• Properly communicate load list, materials, and directions for enhancement projects to the production team
• Work with operations coordinator to send out client renewals, assuring that pricing is adjusted as necessary, and we have high retention rates