Landscape Maintenance Account Specialist

Gothic Landscape; San Jose (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401K match

Paid holidays

Vacation & sick leave

Company vehicle provided

Cell phone & laptop

Work-life balance

Training & certification

Career advancement

Job summary

Gothic Landscape in San Jose, CA seeks a Landscape Management Account Specialist to deliver outstanding service while coordinating production crews.

You will build lasting client relationships, manage field crews, perform quality reviews, and help grow contracts across targeted markets. Strong communication and bilingual skills are highly valued; a horticulture degree and supervisory experience are preferred.

Qualifications

• 2 or 4-year college degree in Horticulture
• Supervisory experience preferred
• Strong customer service, sales and communication experience
• Good time management and organizational skills
• Interpersonal written and verbal skills; bilingual Spanish/English preferred

Responsibilities

• Create strong relationships with customers through communication and service, ensuring timely quality service on projects
• Manage crew members including dispatch, performance management, addressing complaints, and workload planning
• Provide proactive site quality reviews and communicate assessments
• Network and earn referrals to drive growth
• Lead the branch in growing base contracts in targeted markets and geographies
• Assist the branch team in achieving quality, retention, growth and profitability

Skills

Customer service

Sales experience

Communication

Time management

Organizational skills

Bilingual: Spanish

Supervisory experience

Education

Horticulture degree

Job description

At Gothic Landscape, we are about delivering extraordinary customer service, building authentic relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do… and who makes it all possible. Together, we create something unique that keeps on growing year after year.

Are you our next great LANDSCAPE MANAGEMENT ACCOUNT SPECIALIST? If you enjoy working outdoors in a fast-paced environment while providing quality and timely customer service to our clients and managing our production crews, we want you to.

• HIGHLIGHTS of what our Landscape Management Account Specialist will do, but not limited to:
• Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects
• Manage crew members as needed including: morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load
• Provide proactive site quality reviews and communicate assessments internally and externally
• Network and earn referrals to help the branch achieve its new growth objectives
• Lead the branch in growing its base contracts in the targeted market segments and geographic locations
• Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability

Are you the right fit for this role?

• SKILLS & EXPERIENCE that are necessary as a Landscape Management Account Specialist will include, but not limited to:
• 2 or 4-year college degree in Horticulture and some supervisory experience is highly preferred
• Strong customer service, sales and communication experience, or combined comparable experience
• Sound time management and organizational skills with a strong work ethic
• Strong interpersonal verbal & written skills are a must with the ability to write and present proposals and bids
• Bilingual in Spanish & English is highly preferred
• PERKS and PLUSES:
• Healthcare benefit program & 401K match program
• 9 paid HOLIDAYS per year with paid VACATION & SICK leave
• Company paid take home vehicle, cell phone & laptop
• Fun and fast-paced working environment with a great work-life balance
• Paid training/certification and career advancement
• Gothic’s company culture fosters growth, inspires longevity and rewards mutual loyalty

Salary Range

• $71,000 - $75,000 per year (specific compensation may vary based on overall skills, experience and location)
• Annual Bonus potential (specific compensation may vary based on overall branch & individual performance)

Here at Gothic Landscape, we believe that your success is our success. The only thing missing is YOU.

OUR EEO POLICY

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.