Landscape Account Manager (High-End Estate / Residential)

JB Consulting Systems LLC; Maltby (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance – no cost to employee

401k with company match

Job summary

Pacific Landscape Management, Inc. is seeking a Landscape Account Manager to coordinate with production crews and proactively manage residential estate properties. The role demands an impeccable eye for detail, knowledge of high-end landscape practices, and strong humor and teamwork.

The candidate will lead maintenance crews, ensure safety, and uphold contract standards while identifying opportunities to enhance services and satisfaction for diverse clients and vendors.

Qualifications

• Five years landscaping field experience with property management exposure.
• Degree or certification in horticulture preferred; experience may substitute.
• Knowledge of Pacific Northwest plants, pruning, and maintenance required.

Responsibilities

• Ensure profitability, client satisfaction, and quality of services.
• Provide high-level customer service with strong written and verbal communication.
• Identify and sell ancillary services such as irrigation upgrades.
• Manage diverse assignments and oversee crews of 4–12 people.
• Inspect properties and resolve issues within client budgets and needs.
• Produce billing docs and conduct customer walk-throughs.

Skills

Customer service

Communication

Leadership

Detail oriented

Education

Degree or Certification in Horticulture

5 years of related experience in lieu of degree

Tools

Baseline systems

Irrigation knowledge

Job description

Are you a green-thumbed guru who can turn a jungle into a garden paradise? Stop Scrolling! We have the job you’ve been looking for. We are looking for a knowledgeable & dynamic Landscape Account Manager to join our amazing team. The Landscape Account Manager works with our production crews to proactively manage residential estate garden properties.

You must have an impeccable eye for detail and a solid understanding of trends and best practices within high-end landscape care. Additional requirements include comprehensive knowledge and experience with correct horticultural practices to implement proper pruning techniques, lawn care, and ornamental plant maintenance in unique and elaborate landscapes. A sense of humor and a positive attitude – a MUST! J

Essential Duties and Responsibilities

• Responsible for profitability, client satisfaction, quality of services and the retention of employees on assigned Pacific Landscape Management sites.
• Provide a high level of customer service and exceptional communication, both written and verbal. This includes being able to present information in different ways to gain comprehension at any level of organization or with outside clients and vendors.
• Responsible for identifying and selling ancillary services, including irrigation upgrades and site enhancement opportunities.
• Be able to manage and execute a variety of diverse assignments.
• Proactively manages properties to ensure quality standards are being met. Actively inspects and identifies landscape problems prior to potential escalation. Defines a workable resolution within customers’ needs and budgetary parameters.
• Produces billing documentation and conduct customer walk-throughs.
• Supervises to ensure that all employees are always working efficiently and safely. Ensures all crews are properly prepared, equipped, and functioning. Oversee the care of company assets in the field, vehicles, shop, field offices and customer work-sites.
• Develop strong maintenance crews through quality leadership and hands‑on training to enforce proper horticultural practices to ensure services are delivered in a manner consistent with contract specifications and company quality standards.
• Stay on your Toes- Things happen in this business and you might have to adjust your plan at a moment’s notice. Hold on tight - we will get through this together!
• Keeping Them Smiling – We all spend a lot of time at work and at PLM we love what we do and who we work with. If you haven’t notice d already – we value a sense of humor!

Qualifications

• Five (5) years’ landscaping field experience and five (5) years of experience in property management and five (5) years’ landscaping field experience and five (5) years of experience in property management and oversight.
• Degree or Certification in Horticulture, or 5 years of experience in a similar or related position will be considered in lieu of degree or certification.
• Knowledge of plant identification common to the Pacific Northwest and information on care and maintenance required.
• Common PNW Plant Identification, Disease and Pest Identification, and pruning techniques for PNW plants required.
• Demonstrated knowledge of bonsai, Japanese Maple, or other specimen plantings is a plus; natural pruning techniques experience required.
• Three (3) years of installation experience including knowledge of annual, perennial, and bulbous plants.
• Three (3) years of experience working with irrigation (repairs, installation, troubleshooting).
• Knowledge of Baseline systems is a plus.
• Must be able to complete work reports and punch lists in a timely and articulate manner with above average writing skills.
• Must be able to complete weekly Garden Review Notes highlighting upcoming work and punch lists.
• Current WA state Pesticide license or ability to obtain within ninety (90) days.
• Experience in leading and supervising a crews of 4-12 members and delegating tasks on site.
• Must be able to prioritize work on site and work with subcontractors toward a common goal.
• Knowledge and use of 2-cycle engines.
• Currently hold and maintain a clean Washington state driver's license and have ability to pass a background check.
• Proven ability to work with efficiency, flexibility, and good humor.

Benefits

• Medical
• Dental
• Vision
• Life Insurance – no cost to employee
• 401k with company match
• Being part of a Fantastic Team that has a great sense of humor!

EEO Statement: Pacific Landscape Management, Inc. is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.