Landscape Account Manager (High-End Commercial & Residential)

jbconsulting; Maltby (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance – no cost to employee

401k with company match

Great team with humor

Job summary

Pacific Landscape Management, Inc. is seeking a Landscape Account Manager to collaborate with production crews on high-end commercial and estate properties in Washington. You will drive profitability, ensure client satisfaction, and maintain service quality across multiple sites.

The role requires horticulture expertise, supervisory experience, and strong communication. Applicants should have pesticide licensing or the ability to obtain it within 90 days, and hold a clean WA driver's license.

Qualifications

• Five years of landscaping field experience and multiple years in property management oversight.
• Degree or certification in horticulture, or related experience may be considered in lieu of degree.
• Knowledge of Pacific Northwest plants, pests, disease, and pruning techniques.

Responsibilities

• Proactively manage profitability, client satisfaction, quality of services, and employee retention on assigned sites.
• Provide high-level customer service and clear written/verbal communication to clients and vendors.
• Identify and sell ancillary services such as irrigation upgrades and site enhancements.
• Supervise crews to ensure efficiency, safety, and contract adherence.
• Complete work reports and punch lists in a timely, articulate manner.
• Oversee asset care, vehicle maintenance, and field offices.

Skills

Landscape project mgmt

Client relationship mgmt

Crew supervision

Irrigation knowledge

Horticulture expertise

Bid/walkthroughs

Education

Bachelors in Horticulture or related field

5 years landscaping experience in lieu of degree

Tools

Irrigation systems

Baseline systems

2-cycle engines

Driver's license

Job description

Are you a green-thumbed guru who can turn a jungle into a garden paradise? Stop Scrolling! We have the job you’ve been looking for. We are looking for a knowledgeable dynamic Landscape Account Manager to join our amazing team. The Landscape Account Manager works with our production crews to proactively manage multiple high‑end commercial and estate garden properties.

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Essential Duties and Responsibilities

Responsible for profitability, client satisfaction, quality of services and the retention of employees on assigned Pacific Landscape Management sites.

• Provide a high level of customer service and exceptional communication, both written and verbal. This includes being able to present information in different ways to gain comprehension at any level of organization or with outside clients and vendors.

• Responsible for identifying and selling ancillary services, including irrigation upgrades and site enhancement opportunities.

• Be able to manage and execute a variety of diverse assignments.

• Proactively manages properties to ensure quality standards are being met. Actively inspects and identifies landscape problems prior to potential escalation. Defines a workable resolution within customers’ needs and budgetary parameters.

• Produces billing documentation and conducts customer walk‑throughs.

• Supervises to ensure that all employees are always working efficiently and safely. Ensures all crews are properly prepared, equipped, and functioning. Oversee the care of company assets in the field, vehicles, shop, field offices and customer work‑sites.

• Develop strong maintenance crews through quality leadership and hands‑on training to enforce proper horticultural practices to ensure services are delivered in a manner consistent with contract specifications and company quality standards.

• Stay on your Toes
  - Things happen in this business and you might have to adjust your plan at a moment’s notice. Hold on tight - we will get through this together!

• Keeping Them Smiling – We all spend a lot of time at work and at PLM we love what we do and who we work with. If you haven’t noticed already – we value a sense of humor!

Qualifications

• Five (5) years’ landscaping field experience and five (5) years of experience in property management and five (5) years of experience in property management and oversight.

• Degree or Certification in Horticulture, or 5 years of experience in a similar or related position will be considered in lieu of degree or certification.

• Knowledge of plant identification common to the Pacific Northwest and information on care and maintenance required.

• Common PNW Plant Identification, Disease and Pest Identification, and pruning techniques for PNW plants required.

• Demonstrated knowledge of bonsai, Japanese Maple, or other specimen plantings is a plus; natural pruning techniques experience required.

• Three (3) years of installation experience including knowledge of annual, perennial, and bulbous plants.

• Three (3) years of experience working with irrigation (repairs, installation, troubleshooting).

• Knowledge of Baseline systems is a plus.

• Must be able to complete work reports and punch lists in a timely and articulate manner with above average writing skills.

• Must be able to complete weekly Garden Review Notes highlighting upcoming work and punch lists.

• Current WA state Pesticide license or ability to obtain within ninety (90) days.

• Experience in leading and supervising a crews of 4-12 members and delegating tasks on site.

• Must be able to prioritize work on site and work with subcontractors toward a common goal.

• Knowledge and use of 2-cycle engines.

• Currently hold and maintain a clean Washington state driver's license and have ability to pass a background check.

• Proven ability to work with efficiency, flexibility, and good humor.

Benefits

• Medical

• Dental

• Vision

• Life Insurance – no cost to employee

• 401k with company match

• Being part of a Fantastic Team that has a great sense of humor!

EEO Statement: Pacific Landscape Management, Inc. is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.