Landscape Account Manager: Client Growth & Service

Addison Group; Prosper (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Addison Group in Dallas, TX is seeking a Landscape Account Manager to serve as the primary contact for commercial client accounts and oversee field operations to ensure high-quality services (maintenance, install, development, irrigation, hardscape, and more).

You will drive client satisfaction, retention, and revenue growth while coaching field teams and coordinating with branch leadership to meet service and profitability targets.

Qualifications

• 3+ years of experience in customer service, account management, or leadership.
• Strong client relationship management and communication skills.
• Proven ability to lead, coach, and develop teams.
• Proficiency with MS Office and CRM systems.
• Associate’s degree in business or related field, or equivalent work experience.
• Valid driver’s license
• Background and MVR checks required

Responsibilities

• Serve as the main point of contact for commercial client accounts.
• Conduct regular site visits to monitor service quality and client satisfaction.
• Identify opportunities for enhancement projects and develop proposals.
• Resolve client issues and address concerns proactively.
• Partner with Operations and Branch leadership to ensure service expectations are met.
• Monitor account renewals, financial performance, and profitability.
• Manage and support hiring, training, and coaching of field crews.
• Ensure compliance with all safety regulations and branch policies.
• Maintain accurate records in CRM systems and assist with administrative reporting.

Skills

Client relations

Leadership

MS Office

CRM systems

Communication

Education

Associate’s degree in business or related field

Tools

MS Office

CRM systems

Job description

Addison Group in Dallas, TX is seeking a Landscape Account Manager to serve as the primary contact for commercial client accounts and oversee field operations to ensure high-quality services (maintenance, install, development, irrigation, hardscape, and more).

You will drive client satisfaction, retention, and revenue growth while coaching field teams and coordinating with branch leadership to meet service and profitability targets.