Landscape Account Manager

Schill Grounds Management; Marion (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Company vehicle

Laptop and Company Phone

Job summary

Schill Grounds Management is seeking an Account Manager/Client Care Specialist to oversee client accounts, retain and grow contracts, and coordinate with the snow operations team to ensure high-quality service throughout the year.

You will prepare estimates, visit client sites, and manage landscape crews while promoting additional services to enhance client investments. Strong communication and horticultural knowledge are essential, with flexibility for extended winter hours outdoors.

Qualifications

• Expert knowledge of landscape maintenance standards and plant materials.
• Excellent written and verbal communication with clients and colleagues.
• Strong project management and organizational abilities.
• Positive, cooperative team player with proactive attitude.
• Self-motivated and highly organized.
• Strong interpersonal skills and outgoing personality.

Responsibilities

• Meet with new and existing clients to sell maintenance and snow removal contracts.
• Prepare estimates and proposals for clients.
• Conduct daily on-site visits and regular phone contact to ensure quality services and satisfaction.
• Direct landscape crews on maintenance service orders with a detailed plan.
• Offer additional services to educate and grow landscape investments.
• Schedule and coordinate daily activities with Branch Manager and Operations.
• Follow all company policies and perform other duties.

Skills

Landscape maintenance

Communication

Project management

Team player

Self-motivation

Interpersonal skills

Education

Landscape management degree or equivalent

Horticulture degree or equivalent

Certified Landscape Professional

Certified Landscape Technician

Tools

LMN

Aspire

Job description

An Account Manager/Client Care Specialist is responsible for client account management, including client retention, enhancement sales, new contract sales, business development, production layout and overview. This position will also ensure total client satisfaction while assisting the production department to produce the jobs using horticulturally correct and time-productive methods. This position will have winter responsibilities with our snow operations team. All employees are expected to carry out the company’s purpose and demonstrate our core values.

• Competitive base salary with bonus commission incentives
• Competitive full health benefit package; medical, dental, vision, life insurance, Short Term Disability, and more!
• 401(k) with company match.
• Company vehicle for business use.
• Laptop and Company Phone.

As an Account Manager/Client Care Specialist at Schill Grounds Management, you must be able to perform the following essential functions of the job:

• Introduce and meet with new and existing clients to sell commercial landscape maintenance contracts, enhancement services, and snow removal contracts.
• Prepare estimates and proposals for presentation to clients.
• Make daily customer site visits, and regular phone contact to ensure quality services and customer satisfaction.
• Direct landscape crews on maintenance service orders, with a detailed and planned approach.
• Consistently offer additional services to customers, to educate and build customer confidence regarding the enhancement of their landscape investment.
• Schedule and plan daily activities. Meet regularly with the Branch Manager and Operations teams to review progress, sales goals and performance.
• Follow all company policies and procedures.
• Perform any other duties as assigned.

JOB SKILLS AND PERSONAL CHARACTERISTICS

• Expert knowledge of landscape maintenance standards, knowledge of plant material and installation standards
• Exceptional communication skills, written and verbal with co-workers and clients
• Project management and organizational skills
• Positive attitude and prepared to work in a cooperative team environment
• Self-motivated, highly organized style
• Excellent interpersonal skills, outgoing personality

POSITION REQUIREMENTS

• Previous CRM experience using LMN or Aspire is preferred
• Valid driver’s license with record acceptable to meet fleet insurance requirements
• Previous Account Manager experience and sales experience within the green industry, preferred
• Must be able to pass a drug and alcohol test
• Degree in landscape management, horticulture, or equivalent experience
• 5 years of experience with landscape maintenance
• Certified Landscape Professional or Certified Landscape Technician, preferred

WORK CONDITIONS

Employees in this position should be able and willing to drive or travel locally as needed. Schedules for this position may vary and may require flexibility to work extended hours and/or weekends. Potential work hours during the snow season include nighttime, weekends, and holidays to participate in snow removal activities. This position will require working outdoors in various weather conditions, including rain, snow, sun, extreme cold, or heat.