Account Manager

Schill Landscaping and Lawn Care Services LLC; West Goshen (PA); On-site; USD 65,000 - 85,000; Full time

Job summary

Schill Landscaping and Lawn Care Services LLC in West Chester, PA is seeking an Account Manager/Client Care Specialist to manage client accounts, drive retention, and grow the business through contract sales and service enhancements. This role coordinates with the production team to ensure high-quality results and supports snow operations in winter.

The ideal candidate will have strong communication, sales, and relationship-building skills, plus landscape maintenance experience and CRM

Qualifications

• Knowledge of landscape maintenance standards and plant materials
• Excellent written and verbal communication with clients and coworkers
• Strong project management and organizational abilities
• Positive attitude and ability to work in a team environment
• Self-motivated and highly organized
• Excellent interpersonal skills and client-facing demeanor

Responsibilities

• Introduce and meet with clients to sell landscape maintenance, enhancement, and snow contracts
• Prepare estimates and proposals for clients
• Visit client sites daily and maintain regular phone contact for satisfaction
• Direct crews on maintenance service orders with careful planning
• Offer additional services to educate and grow client landscape investments
• Schedule daily activities and coordinate with Branch Manager and Operations
• Follow company policies and perform any other duties as assigned

Skills

Landscape maintenance knowledge

Communication skills

Project management

Organizational skills

Interpersonal skills

Self-motivation

Teamwork

Education

Degree in landscape management or horticulture

Certified Landscape Professional

Certified Landscape Technician

Tools

CRM systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

West Chester, PA, US

11 days ago Requisition ID: 1572

Salary Range: $65,000.00 To $85,000.00 Annually

An Account Manager/Client Care Specialist is responsible for client account management, including client retention, enhancement sales, new contract sales, business development, production layout and overview. This position will also ensure total client satisfaction while assisting the production department to produce the jobs using horticulturally correct and time-productive methods. This position will have winter responsibilities with our snow operations team. All employees are expected to carry out the company’s purpose and demonstrate our core values.

As an Account Manager/Client Care Specialist you must be able to perform the following essential functions of the job:

• Introduce and meet with new and existing clients to sell commercial landscape maintenance contract s, enhancement services , and snow removal contracts .


• Prepare estimates and proposals for presentation to clients.


• Make daily customer site visits, and regular phone contact to ensure quality services and customer satisfaction.


• Direct landscape crews on maintenance service orders, with a detailed and planned approach.


• Consistently offer additional services to customers, to educate and build customer confidence regarding the enhancement of their landscape investment.


• Schedule and plan daily activities. Meet regularly with the Branch Manager and Operations teams to review progress, sales goals and performance.


• Follow all company policies and procedures.


• Perform any other duties as assigned.

JOB SKILLS AND PERSONAL CHARACTERISTICS

• Expert knowledge of landscape maintenance standards, knowledge of plant material and installation standards


• Exceptional communication skills, written and verbal with co-workers and clients


• Project management and organizational skills


• Positive attitude and prepared to work in a cooperative team environment


• Self-motivated, highly organized style


• Excellent interpersonal skills, outgoing personality

POSITION REQUIREMENTS

Valid driver’s license with record acceptable to meet fleet insurance requirements

Must be able to pass a drug and alcohol test

Degree in landscape management, horticulture, or equivalent experience

5 years of experience with landscape maintenance

Certified Landscape Professional or Certified Landscape Technician, preferred

Strong computer skills in Microsoft and other CRM systems

WORK CONDITIONS Employees in this position should be able and willing to drive or travel locally as needed. Schedules for this position may vary and may require flexibility to work extended hours and/or weekends. Potential work hours during the snow season include nighttime, weekends, and holidays to participate in snow removal activities. This position will require working outdoors in various weather conditions, including rain, snow, sun, extreme cold, or heat.