Landscape Account Manager

Akehurst Landscape Service, Inc.; Arbutus (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base+commission salary

Profit share and incentives

Medical, dental, and vision benefits

Life insurance

Flexible work/life balance

Family atmosphere company culture

Company provided vehicle

Job summary

Akehurst Landscape Service, Inc. is seeking a Grounds Maintenance Account Manager in Maryland to serve as the primary liaison between clients and the company. You will oversee field operations, nurture long-term relationships, and drive profitability through service excellence.

The role emphasizes client satisfaction, sales development, and staff coordination, with a compensation package including base salary plus commission and benefits.

Qualifications

• Minimum 1 year supervisory experience in the landscape or service industry.
• At least 3 years of experience in customer service, management, and leadership.
• Associate degree in a business-related field or equivalent experience.
• Basic computer skills.

Responsibilities

• Act as the primary contact between the grounds maintenance and snow clients and the company.
• Build long-term client relationships to foster satisfaction, retention, and ancillary sales.
• Oversee field operations and supervise a Field Supervisor to ensure quality and profitability.

Skills

Supervisory experience

Customer service

Management

Leadership

Communication

Education

Associate degree in business-related field

Tools

Microsoft Word

Microsoft Excel

Email management

Job description

Overview

Akehurst Landscape Service, Inc. is a family‑owned commercial landscape construction and management company headquartered in Maryland. Our mission is to provide opportunities for our people, take excellent care of our customers while being great stewards of our community and environment.

What We Provide

• Competitive salary range ($60,000‑$90,000 base yearly plus commission)
• Profit share and commission based incentives.
• Medical benefits with dental and vision.
• Life insurance.
• Flexible work/life balance.
• A family atmosphere company culture.
• Company provided vehicle.

Responsibilities

The Grounds Maintenance Account Manager is the primary contact between the grounds maintenance and snow clients and the company. You will be responsible for building long‑term relationships that foster satisfaction, retention, and ancillary sales. You will also oversee field operations and supervise a Field Supervisor who will work with the crews to deliver quality and profitability.

Client Satisfaction

• Develop and maintain long‑term relationships with clients.
• Perform site walkthroughs with customers to ensure quality and service expectations are met.
• Facilitate and resolve client concerns to ensure satisfaction and renewal of projects for upcoming seasons.

Sales

• Proactively create site enhancement ideas with pricing for clients.
• Develop accurate estimates for new and existing clients while maintaining acceptable gross margins that support the branch’s financial goals.
• Generate referrals from existing clients and pass them to the Business Developer.

Operations

• Assist in overall leadership of the branch as a role model and coach.
• Coordinate with the Branch’s Operations Manager to ensure client information is updated, client needs are met, and management of the portfolio’s financial goals.
• Assist the Field Supervisor in staffing management—hiring, coaching, and scheduling.

Qualifications

• Minimum 1 year supervisory experience in the landscape or service industry.
• At least 3 years of experience in customer service, management, and leadership.
• Associate degree in a business‑related field or equivalent experience.
• Basic computer skills.

Requirements

• Computer skills: Proficient in Microsoft Word, Excel, and email management.
• Must have 2 years previous experience managing multiple production crews in the landscape industry.
• Bi‑lingual in Spanish and English is a plus.
• College degree is a plus.
• 3 years of strong customer service, sales and communication experience, or combined comparable experience.
• Sales skills: the ability to earn and ask for referrals and opportunities, estimate and format proposals, present, follow‑up and close sales.
• Time management and personal accountability.
• Strong success drive and career advancement objectives.
• Experience selling landscape related services and/or enhancements.

Required License or Certification

• Valid Driver's license in good standing.
• DOT Medical Card.
• CLT (Certified Landscape Technician) is a plus.
• CPH (Certified Professional Horticulturalist) is a plus.
• CSP (Certified Snow Professional) is a plus.
• ASM (Advanced Snow Manager) is a plus.
• Maryland Certified Pesticide Applicator’s License or the ability to acquire within one year of employment.
• Maryland Professional Fertilizer Applicator’s License or the ability to acquire within one year of employment.
• Must complete OSHA certification within 6 months of employment.