Land Operations Supervisor

AAA - American Automobile Association; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading travel wholesaler in the U.S. is seeking a Land Operations Supervisor to ensure accurate and timely confirmation of services while leading a team to deliver exceptional service. The role involves supervising staff, managing daily operations, and maintaining high standards of customer satisfaction.

Benefits

Medical (with prescription)

Vision

Dental

Flexible Spending Accounts

Paid Time Off

Company paid Life Insurance

Long Term Disability

401(k) Plan

AFLAC Plans

Travel Discounts

Qualifications

• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Working knowledge of the Atlas system is preferred.
• Supervisory experience is preferred.
• Strong attention to detail and multi-tasking ability.

Responsibilities

• Supervise, train, and motivate a team of land operations staff.
• Ensure hotel, car rental & land services are confirmed for customers.
• Develop and maintain department’s operating procedures and training materials.

Skills

Proficiency in Microsoft Office

Professional communication skills

Attention to detail

Organizational skills

Time management skills

Tools

Atlas system

Job description

Land Operations Supervisor

Pleasant Holidays is one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide is seeking aLand Operations Supervisor.

Pleasant Holidays is a subsidiary of the Automobile Club of Southern California a diversified insurance, roadside assistance, financial services and travel organization serving more than 17 million AAA Members across 23 states.

Summary:

The Land Operations Supervisor ensures accurate and timely confirmation of hotel, car rental, and land services while leading a team to deliver exceptional service to internal customers and vendors. They oversee daily operations, manage resources, and maintain high standards of efficiency and customer satisfaction.

Primary Duties:

• Supervise, train, and motivate a team of land operations staff, ensuring high performance and operational excellence.

• Ensure hotel, car rental & land services are confirmed for customers and confirmation numbers are entered into the Atlas system in an accurate and timely manner.

• Set goals and expectations for team, foster skill growth, conduct performance appraisals, and address performance gaps and disciplinary issues.

• Perform timekeeping duties including reviewing and approving timecards, verifying adherence to schedules, handling tardiness and absences, and reviewing and approving time-off requests.

• Develop and maintain department’s operating procedures and training materials.

• Ensure filing and tracking systems are maintained and coordinate the proper archival process for vendor reports and confirmations.

• Regularly assess procedures and identify opportunities to streamline and enhance efficiency.

• Other duties as assigned.

Prerequisites:

This highly motivated person must have:

• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

• Working knowledge of the Atlas system is preferred.

• Supervisory experience is preferred.

• Professional communication skills required, both written and oral, along with demonstrated people management skills, organizational skills and time management skills.

• Strong attention to detail and multi-tasking ability.

Location: remote consideration

Compensation: The starting hourly pay range for this position is $27.00 - $30.00.

Benefits to working at Pleasant Holidays:
• Medical (with prescription)
• Vision
• Dental
• Flexible Spending Accounts
• Paid Time Off for Holidays, Vacation, and Illness
• Company paid Life Insurance
• Long Term Disability
• 401(k) Plan
• AFLAC Plans
• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!

Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states.

Pleasant Holidays is an Equal Opportunity Employer

Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws