LAN/WAN IT Administrator - AD & Hardware Rollouts

New York City Police Department; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

New York City Police Department's Information Technology Services Division seeks a Computer Associate Operations III to plan and deliver citywide IT diagnostics, AD administration, and hardware provisioning. The role balances routine service desk tasks, remote user support, and hands-on equipment maintenance in a large municipal environment.

Key duties include AD administration, hardware rollouts, and lifecycle refreshes, with emphasis on documenting procedures and ensuring uptime.

Qualifications

• Minimum professional/vendor certification(s) in LAN administration.
• Two years of full-time IT experience with LAN/WAN planning, design, and security management or six years with a high school diploma.
• Education may substitute for experience per policy; master’s may substitute for one year.

Responsibilities

• Install, configure, and deploy workstations, servers, printers, and peripherals citywide.
• Perform preventative maintenance and health checks on desktops, laptops, printers, and peripherals.
• Identify and fix hardware/software problems; document corrective actions to reduce downtime.
• Execute large-scale hardware rollouts and lifecycle refreshes; coordinate vendor repairs.
• Diagnose and resolve hardware, software, and network issues; use remote access tools to minimize downtime.
• Administer Active Directory; manage OUs, SGs, data-share permissions, and GPOs.
• Maintain service tickets, troubleshooting notes, and asset records; document SOPs/runbooks.
• Support ITB initiatives and multi-site field operations.
• Provide supervisors with updates on outages, issues, and milestones; ensure confidentiality.

Skills

Hardware & software expertise (Windows

Excellent communication

Customer service orientation

Independent & team work

Problem-solving & analytics

Remote troubleshooting

Education

Baccalaureate degree with 2+ years IT experience

High school diploma + 6 years IT experience

Education/experience equivalent substitutions

Tools

Remote Desktop

Microsoft Teams

Dell TechDirect

Job description

New York City Police Department's Information Technology Services Division seeks a Computer Associate Operations III to plan and deliver citywide IT diagnostics, AD administration, and hardware provisioning. The role balances routine service desk tasks, remote user support, and hands-on equipment maintenance in a large municipal environment.

Key duties include AD administration, hardware rollouts, and lifecycle refreshes, with emphasis on documenting procedures and ensuring uptime.