LAN/PC Administrator

Seneca Foods Corporation; Janesville (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Seneca Foods Corporation is seeking a LAN/PC Administrator to provide hands-on IT support at our Janesville location. You will maintain end-user computing devices, printers, mobile devices, and local network connectivity, resolving hardware and software issues as they arise.

You will install, configure, and upgrade PCs, manage help desk tickets, support Windows client OS and Office apps, and collaborate with manufacturing and warehouse teams to enable efficient operations.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• Experience providing IT support and enterprise user management.
• Proficiency with Microsoft Office and Windows desktop operating systems.
• Experience with Active Directory, DNS, DHCP, and Windows domain services.
• Experience supporting warehouse or manufacturing environments is desirable.
• Microsoft certifications are a plus.

Responsibilities

• Provide hands-on and remote IT support for end users.
• Install, configure, repair, replace, and upgrade PCs and peripheral equipment.
• Manage help desk requests and ticketing; document troubleshooting steps.
• Troubleshoot Windows client OS and Microsoft Office applications.
• Diagnose local network issues and LAN connectivity problems.
• Assist with technology deployments and projects at locations.
• Coordinate with IT teams, vendors, and operations staff.
• Enforce IT policies and security standards.

Skills

Troubleshooting

Windows OS

Active Directory

IT Support

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server

Office 365 / Microsoft Office

DNS / DHCP / IP Networking

Job description

LAN/PC Administrator

Position Summary

Seneca Foods is seeking a LAN/PC Administrator. This role provides hands‑on IT support for assigned Seneca Foods location/region, with additional support for users and IT initiatives across the organization as needed. This position is responsible for maintaining reliable operation of end‑user computing equipment, printers, mobile devices, local network connectivity, and related technology used in office, manufacturing, and warehouse environments.

Seneca Foods Corporation

LAN/PC Administrator

Position Summary

Seneca Foods is seeking a LAN/PC Administrator. This role provides hands‑on IT support for assigned Seneca Foods location/region, with additional support for users and IT initiatives across the organization as needed. This position is responsible for maintaining reliable operation of end‑user computing equipment, printers, mobile devices, local network connectivity, and related technology used in office, manufacturing, and warehouse environments.

The successful candidate will install, configure, maintain, troubleshoot, and upgrade computers and peripheral equipment; resolve hardware, software, and connectivity issues; manage help desk requests; and assist with technology deployments and projects. The LAN/PC Administrator works closely with local employees, manufacturing and warehouse operations, and the broader IT organization. The ability to work independently, prioritize competing requests, communicate effectively, and recognize when issues require escalation is essential.

Essential Functions

• End‑User Support: Provide hands‑on and remote technical support for Windows computers, laptops, printers, scanners, mobile devices, peripherals, and business applications.
• Hardware Installation and Maintenance: Install, configure, repair, replace, and upgrade PCs and peripheral equipment. Prepare and deploy new equipment and ensure devices are configured according to company standards.
• Help Desk and Ticket Management: Respond to service requests and incidents, prioritize work based on business impact, document troubleshooting and resolution steps, and maintain accurate ticket records.
• Windows and User Administration: Troubleshoot Windows client operating systems, Microsoft Office applications, user access, Active Directory accounts, and related domain services.
• Local Network Support: Diagnose and troubleshoot LAN connectivity, network access, cabling, and related issues. Perform routine local network administration as authorized and elevate complex infrastructure issues to the appropriate IT resources.
• Warehouse and Manufacturing Technology: Support PCs, printers, barcode scanners, mobile devices, and other technology use in manufacturing, shipping etc
• Equipment Lifecycle Management: Assist with PC hardware refreshes, operating system upgrades, software deployments, equipment replacements, and the inventory and tracking of IT assets.
• Technical Projects: Assist with the installation, deployment, testing, and upgrade of technology at assigned locations and other company facilities as needed.
• Escalation and Coordination: Investigate and resolve issues within the scope of the position. Escalate complex server, network, application, or enterprise infrastructure problems to the Regional IT Administrator or other appropriate IT personnel, providing clear documentation of troubleshooting performed.
• Standards and Security: Follow and assist in enforcing company IT policies, security requirements, equipment standards, and established procedures.
• Vendor Coordination: Work with IT vendors and service providers as needed to support troubleshooting, repairs, installations, and equipment deployments.
• Other Duties: Perform other IT‑related duties and assist with organizational technology initiatives as assigned.

Qualifications

• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to configure, deploy, maintain, and troubleshoot computers and peripheral equipment in a business environment.
• Working knowledge of Windows desktop operating systems, Microsoft Office applications, Windows Active Directory and common business software.
• Understanding of local area networking, TCP/IP, network connectivity, and common hardware and software issues.
• Ability to prioritize and manage multiple support requests while maintaining accurate documentation.
• Excellent verbal and written communication skills, with the ability to work effectively with employees at all levels of the organization.
• Ability to work independently with minimal supervision while recognizing when issues require escalation.
• Strong organizational skills and a customer‑service‑oriented approach to technical support.

Education And Experience

• Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education, training, and practical experience.
• Experience providing IT support and enterprise user management.
• Proficiency with Microsoft Office applications and Windows desktop operating systems.
• Experience working with Microsoft Active Directory, DNS, DHCP, and other Windows domain services, including troubleshooting related connectivity and user access issues.
• Experience installing, configuring, repairing, and troubleshooting PCs, printers, and other peripheral equipment.
• Familiarity with network hardware, network protocols, connectivity troubleshooting, and basic LAN administration.
• Experience supporting warehouse, manufacturing, or mobile computing environments is desirable.
• Familiarity with mobile devices, barcode scanners, label printers, and Warehouse Management Systems is a plus.
• Microsoft certifications or prior MCSE certification experience is a plus.

Physical Requirements

• Requires sitting, walking, standing, and moving between work areas.
• Frequent lifting and carrying of equipment and other objects weighing up to 60 pounds.
• Ability to install, move, and troubleshoot IT equipment in office, manufacturing, and warehouse settings.

Working Conditions

• Indoor office environment with some work in plant and warehouse facilities.
• Onsite at primary location but occasional travel to other company locations is required as needed.
• Infrequent extended travel by air or longer‑distance driving may be required several times per year.
• Participation in an on‑call rotation is required.
• Work schedules may occasionally need to accommodate technology installations, upgrades, maintenance, or operational requirements outside normal business hours.