Lakeside Spa & Fitness Center Manager

Loews Hotels & Co; Tucson (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Ventana Canyon Resort in Tucson, AZ seeks an experienced spa leader to direct the Ocean Spa and Fitness Center operations, oversee staffing, budgeting, guest services and membership sales, and ensure exceptional service and regulatory compliance.

You will collaborate with hotel departments, train staff, maintain licenses, and deliver a premium guest experience in a Four Diamond property within Loews. This role emphasizes teamwork and a guest-centric culture across shifts.

Qualifications

• Thorough knowledge of hotel spa operations.
• General knowledge of all hotel departments.
• Excellent written and verbal communication skills.
• Effective leadership, organizational and management skills.
• Ability to excel in a fast-paced environment.
• Ability to multi task.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to comprehend and follow instructions and to prioritize tasks to meet deadlines.
• Ability to converse professionally with upset guests, supervisors and team members.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Knowledge of ProSalon

Responsibilities

• Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
• Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
• Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
• Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
• Ensure all staff maintains required licenses and certifications as required by law
• Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
• Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
• Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
• Attend all training sessions and meetings as required

Skills

Spa operations

Leadership

Communication

Organizational skills

Multi-tasking

Microsoft Office

Guest service

Fast-paced

Flexible schedule

Tools

ProSalon

Job description

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

Provides a Four Diamond and more service and spa operation. Directs and coordinates the development and accomplishment of spa productivity, guest satisfaction, membership sales and activity, team member satisfaction and financial goals.

Essential Functions and Responsibilities

• Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
• Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
• Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
• Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
• Ensure all staff maintains required licenses and certifications as required by law
• Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
• Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
• Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
• Attend all training sessions and meetings as required

Supportive Functions and Responsibilities

• Perform special projects or other responsibilities as assigned.
• Promotes and applies team work skills at all times.
• Exceeding guest expectations with exceptional levels of service
• Is polite, friendly, and helpful to all guests, management, and fellow team members
• Execute emergency procedures in accordance with hotel and Loews Standards
• Complies with required safety regulations and procedures
• Complies with Hotel standards, policies and rules
• Recycles and conserves energy whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Participate in task forces and committees as requested

Qualifications

Required

• Able to promote and maintain a professional working environment at all times
• Able to attend in conformance with all Loews Standards
• Thorough knowledge of hotel spa operations
• General knowledge of all hotel departments
• Excellent written and verbal communication skills
• Effective leadership, organizational and management skills
• Ablity to excel in a fast pace environment
• Ability to multi task
• Proficient in Microsoft Office, to include Word, Excel and PowerPoint
• Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines
• Ability to converse professionally with upset guests, supervisors and team members during tense situations
• Ability to work a flexible schedule to include nights, weekends and holidays

Preferred

• Knowledge of ProSalon