Massage Therapist - Lakeside Spa (PM Shift) (On Call)

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member rates & discounts

Complimentary meals

Job summary

Loews Ventana Canyon Resort in Tucson seeks a skilled Massage Therapist to deliver luxury spa experiences and promote guest wellness. You will perform diverse massage techniques, conduct pre-treatment consults, and tailor services to individual needs.

Maintain a serene environment, uphold hygiene standards, and collaborate with spa colleagues to ensure exceptional guest care and satisfaction.

Qualifications

• Wellness-focused mindset and guest-first service approach.
• Proven ability to maintain high hygiene and safety standards.

Responsibilities

• Perform a range of massage techniques (Swedish, deep tissue, hot stone, prenatal, etc.).
• Conduct pre-treatment consultations and adjust services accordingly.
• Recommend treatments and wellness products to guests.
• Greet guests warmly and guide them through the spa experience.
• Maintain clean, stocked, and tranquil treatment rooms.
• Follow health, sanitation, and safety protocols.

Skills

Wellness Advocate

Detail-Oriented

Service-Oriented

Calm & Centered

Collaborative Team Player

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Cafe while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We’re Looking For:

A skilled and guest-focused Massage Therapist who delivers exceptional spa experiences that promote relaxation, wellness, and rejuvenation. You'll provide a variety of massage techniques, maintain a serene environment, and ensure every guest feels cared for and valued.

Who You Are:

• Wellness Advocate: You are passionate about health, relaxation, and holistic care.
• Detail-Oriented Professional: You follow protocols and maintain high standards of hygiene and safety.
• Service-Oriented: You create personalized experiences that exceed guest expectations.
• Calm & Centered: You maintain composure and professionalism in a tranquil setting.
• Collaborative Team Player: You work seamlessly with spa colleagues and other hotel departments.
• Veterans and military spouses are encouraged to apply.

What You’ll Do:

• Perform a range of massage techniques (Swedish, deep tissue, hot stone, prenatal, etc.) according to guest preferences and spa menu offerings.
• Conduct pre-treatment consultations to understand guest needs and contraindications; adjust services accordingly.
• Recommend appropriate treatments and wellness products to enhance guest experience.
• Greet guests warmly and guide them through the spa experience with professionalism and care.
• Maintain a calm, welcoming environment; ensure treatment rooms are clean, stocked, and prepared.
• Handle guest concerns with empathy and discretion; elevate issues to Spa Manager when necessary.
• Follow all health, sanitation, and safety protocols; maintain proper sterilization of tools and linens.
• Comply with Loews Hotels’ standards and local regulations for spa operations.
• Report hazards or equipment issues promptly.
• Maintain accurate treatment records and schedules in property systems.
• Assist with inventory of spa products and linens; report shortages or replenishment needs.
• Support spa promotions and special events as directed.

Other Responsibilities:

• Preserve the livelihood and reputation of the property by complying with legal policies and requirements.
• Ability to stand for extended periods.
• Occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include:

• Current state license or certification in massage therapy required.
• Previous experience in a luxury spa or hospitality environment preferred.
• Strong knowledge of massage techniques, anatomy, and contraindications.
• Excellent communication and guest service skills; ability to maintain confidentiality.
• Familiarity with spa booking systems and basic computer skills.
• High level of professionalism, integrity, and reliability.