Lake House Host

Spire Hospitality LLC; New York (NY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Early pay (Earned wage access)

Medical insurance

Dental insurance

Vision insurance

401K matching

Hotel discounts

Job summary

Spire Hospitality LLC is seeking a hotel operations assistant to support Lake House property functions and guest relations at the Lake House and High Peaks Resort. You will help with guest needs, reservations, and coordinating with housekeeping and maintenance to ensure a pristine guest experience.

Responsibilities include welcoming guests, conveying facilities and services, handling inquiries, and assisting in events.

Qualifications

• Minimum of 1 year experience in hospitality operations.
• CPR Certification and/or First Aid Training preferred.
• College education preferred or equivalent experience.

Responsibilities

• Welcome Lake House guests in a friendly, professional manner.
• Clearly communicate the facilities, amenities, and offerings of the Lake House and High Peaks Resort.
• Respond promptly to guest inquiries and resolve concerns to enhance their experience.
• Assist with guest reservations and ensure accuracy in booking processes.
• Perform regular checks of guest rooms and public spaces for cleanliness and maintenance.
• Report issues to the appropriate departments and follow up to ensure resolution.
• Assist housekeeping and maintenance teams to maintain a guest-ready environment.
• Communicate effectively with other departments to ensure seamless service.
• Follow guidance from the Lake House Supervisor to uphold property standards.
• Assist in setting up and executing special programs or events at the Lake House.
• Provide support to ensure events run smoothly and meet guest expectations.
• Remain calm and professional during high guest volumes or emergencies.

Skills

Customer service

Communication

Guest relations

Teamwork

Education

College education preferred

Tools

CPR Certification

First Aid Training

Job description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Job Overview:

Responsible for supporting the operations of the Lake House property and ensuring an exceptional guest experience. This includes assisting with guest relations, property inspections, public area upkeep, and coordination with other departments. The role involves proactive communication, maintaining cleanliness, and responding to guest needs promptly and professionally.

Responsibilities and Duties:

• Welcome Lake House guests in a friendly, professional manner.
• Clearly communicate the facilities, amenities, and offerings of the Lake House and High Peaks Resort.
• Respond promptly to guest inquiries and resolve concerns to enhance their experience.
• Assist with guest reservations and ensure accuracy in booking processes.
• Perform regular checks of guest rooms and public spaces for cleanliness and maintenance.
• Report issues to the appropriate departments and follow up to ensure resolution.
• Assist housekeeping and maintenance teams to maintain a guest-ready environment.
• Communicate effectively with other departments to ensure seamless service.
• Follow guidance from the Lake House Supervisor to uphold property standards.
• Assist in setting up and executing special programs or events at the Lake House.
• Provide support to ensure events run smoothly and meet guest expectations.
• Remain calm and professional during high guest volumes or emergencies.

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

Education:

Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.

Experience:

Minimum of one year experience in some aspects of hospitality operations

Licenses or certificates:

CPR Certification and/or First Aid Training preferred.

Other:

Additional language ability preferred.

Wage: Hourly $22.00 per hour

Spire Hospitality LLC is an equal opportunity employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)