Housekeeping Supervisor

High Peak's Resort; Village of Lake Placid (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K matching

Hotel discounts

Paid time off

Wellness programs

Job summary

High Peaks Resort in Lake Placid, NY is seeking a Housekeeping Supervisor to lead the Housekeeping TEAM and ensure guest rooms and public areas are spotless and inviting. You will inspect rooms, train new team members, and coordinate supply inventories to maintain smooth operations.

Starting wage is $23.00 per hour, commensurate with experience. Prior supervisory experience and familiarity with PMS systems (OPERA, OnQ) are preferred. A high school diploma and basic MS Office skills are expected.

Qualifications

• High school diploma or its equivalent.
• 1-year experience in hotel housekeeping or related area preferred.
• Previous supervisory experience preferred.
• Experience with MS Outlook, Word and Excel.
• Experience with PMS systems (OPERA, OnQ) a plus.
• OSHA certification or equivalent knowledge of OSHA regulations preferred.

Responsibilities

• Deliver best-in-class service to our guests and team members with engagement and thoughtfulness.
• Promptly address guest concerns and requests to ensure their satisfaction.
• Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in-room appliance functionality.
• Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department.
• Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations.

Skills

supervisory experience

MS Outlook

Word

Excel

Education

High school diploma or equivalent

Tools

OPERA

OnQ

Job description

High Peaks Resort
Lake Placid, NY 12946, USA

Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

This role is dedicated to delivering exceptional Guest Services as part of our Housekeeping TEAM, ensuring the hotel's appearance and cleanliness. As a Housekeeping Supervisor, your primary responsibility is to guarantee guest satisfaction by creating an inviting and comfortable atmosphere that makes guests feel at home from the moment they enter their room. You will foster a sense of well- & revitalization for our guests. Additionally, you will provide leadership and inspire our Housekeeping TEAM to pursue excellence and encourage repeat business.

Essential Job Functions:

• Deliver best-in-class service to our guests and team members with engagement and thoughtfulness
• Promptly address guest concerns and requests to ensure their satisfaction
• Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in-room appliance functionality
• Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
• Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations

Wage: Hourly Starting at $23.00 commensurate experience

Physical Demands:

• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs
• Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• 1-year experience in hotel housekeeping or related professional area preferred
• Previous supervisory experience preferred
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
• OSHA certification or equivalent knowledge of OSHA regulations preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.