Lake House Guest Experience Lead

Spire Hospitality LLC; New York (NY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Early pay (Earned wage access)

Medical insurance

Dental insurance

Vision insurance

401K matching

Hotel discounts

Job summary

Spire Hospitality LLC is seeking a hotel operations assistant to support Lake House property functions and guest relations at the Lake House and High Peaks Resort. You will help with guest needs, reservations, and coordinating with housekeeping and maintenance to ensure a pristine guest experience.

Responsibilities include welcoming guests, conveying facilities and services, handling inquiries, and assisting in events.

Qualifications

• Minimum of 1 year experience in hospitality operations.
• CPR Certification and/or First Aid Training preferred.
• College education preferred or equivalent experience.

Responsibilities

• Welcome Lake House guests in a friendly, professional manner.
• Clearly communicate the facilities, amenities, and offerings of the Lake House and High Peaks Resort.
• Respond promptly to guest inquiries and resolve concerns to enhance their experience.
• Assist with guest reservations and ensure accuracy in booking processes.
• Perform regular checks of guest rooms and public spaces for cleanliness and maintenance.
• Report issues to the appropriate departments and follow up to ensure resolution.
• Assist housekeeping and maintenance teams to maintain a guest-ready environment.
• Communicate effectively with other departments to ensure seamless service.
• Follow guidance from the Lake House Supervisor to uphold property standards.
• Assist in setting up and executing special programs or events at the Lake House.
• Provide support to ensure events run smoothly and meet guest expectations.
• Remain calm and professional during high guest volumes or emergencies.

Skills

Customer service

Communication

Guest relations

Teamwork

Education

College education preferred

Tools

CPR Certification

First Aid Training

Job description

Spire Hospitality LLC is seeking a hotel operations assistant to support Lake House property functions and guest relations at the Lake House and High Peaks Resort. You will help with guest needs, reservations, and coordinating with housekeeping and maintenance to ensure a pristine guest experience.

Responsibilities include welcoming guests, conveying facilities and services, handling inquiries, and assisting in events.