Laboratory Services Specialist

American Water; Belleville (IL); On-site; USD 61,000 - 102,000; Full time

Benefits offered by this job

401(k)

Defined Contribution Plan

Employee Stock Purchase Plan

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Paid time off

Life insurance

Voluntary benefits

Wellness programs

Job summary

American Water is seeking a Laboratory Services Specialist to manage critical workflows, schedule client requests, oversee sample login, and handle client notifications and proofing activities. The role includes ensuring reporting compliance with state and federal agencies.

You will generate lab reports, manage regulatory data uploads, and support related department functions while enabling accurate, timely service delivery in a standard indoor laboratory environment.

Qualifications

• 3+ years with a bachelor’s degree or 9+ years without a bachelor’s in a laboratory setting.
• Bachelor’s degree in Chemistry, Biology, Environmental Science or related field; relevant work experience may be considered in lieu of degree.

Responsibilities

• Schedule and handle special client requests and overseeing sample login processes.
• Manage client notifications and proofing activities to ensure accuracy and timeliness.
• Ensure compliance by managing reporting requirements and regulatory agency workflows.
• Generate and process lab analysis reports and upload data to regulatory bodies.
• Support other lab department tasks to maintain smooth operations.

Skills

Excel & Word

LIMS

Chemistry knowledge

Written & verbal comms

Analytical skills

Interpersonal skills

Project management

Leadership presence

Education

Bachelor’s degree in Chemistry/Biology/Environmental Science or related

Tools

LIMS software

Job description

Job Description

Job Title: Laboratory Services Specialist

Posting Start Date: 10/19/26

Position Details:

Posted Range:$61,050-$102,030

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role:

The Laboratory Services Specialist is responsible for managing and executing critical operational workflows to ensure timely and accurate service delivery. Key responsibilities include scheduling and handling special client requests, overseeing sample login processes, and managing client notifications and proofing activities. Additionally, the position ensures compliance by managing reporting requirements and regulatory agency workflows.

Key Accountabilities:

• Generate and process lab analysis reports. Generate analytical reports and electronic data upload to Federal and/or State regulatory agencies.
• Manage state/federal compliance sample schedule database.
• Provide customer service to clients including notifications.
• Manage other related department or facility functions as needed.
• Manage special kit requests and other specific process/procedures defined for clients.
• Perform additional tasks to ensure lab functionality as required.

Knowledge/Skills:

• Advanced knowledge of Microsoft Excel and Word required.
• Working knowledge of Lab Information Management Systems (LIMS) required.
• Knowledge of chemistry (chemical names) and testing methods preferred.
• Effective written and verbal communication skills (e.g., fluency in report writing and presentations).
• Good quantitative and analytical skills; attention to detail.
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
• Strong project management skills (e.g., planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
• Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders

Experience/Education:

• 3+ years’ experience with a bachelor’s degree or 9+ years’ experience without a bachelor’s degree in a laboratory environment.
• Bachelor’s degree in Chemistry, Biology, Environmental Science, or a related field. Relevant work experience in lieu of degree may be considered.

Travel Requirements:

Up to 5%, as required

Work Environment:

• Standard indoor laboratory environment.

Competencies:

• Plans & Aligns
• Decision Making
• Communicates Effectively
• Builds Networks
• Action Oriented