Laboratory Services Specialist

American Water Co.; Belleville (IL); On-site; USD 61,000 - 102,000; Full time

Job summary

American Water's Laboratory Services Specialist role focuses on managing critical workflows to ensure timely, accurate service delivery. You will schedule client requests, oversee sample login, and manage client notifications and proofing activities.

The position emphasizes regulatory reporting, compliance workflows, and accurate data handling, with opportunities for growth within a large utility. A bachelor’s degree in a related field is preferred with 3+ years’ lab experience.

Qualifications

• 3+ years’ lab experience with a bachelor’s degree or 9+ years’ experience without a degree.
• Bachelor’s degree in Chemistry, Biology, Environmental Science, or related field.
• Relevant work experience may be considered in lieu of degree.
• Proficiency with Excel and Word; strong writing and presentation skills.

Responsibilities

• Schedule and handle special client requests and sample login processes.
• Oversee sample login and client notifications, including proofing activities.
• Ensure regulatory compliance by managing reporting requirements and agency workflows.
• Generate lab analysis reports and upload data to regulatory agencies.
• Support other department/facility functions as needed.

Skills

Excel

LIMS

Chemistry knowledge

Report writing

Analytical skills

Interpersonal skills

Project management

Leadership presence

Education

Bachelor's degree in Chemistry, Biology, Environmental Science, or related field

Tools

LIMS

Job description

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 1406, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

Job Title: Laboratory Services Specialist

Posting Start Date: 10/19/26

Job Description:

Position Details:

Posted Range:$61,050-$102,030

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, EmployeeStock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits,health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role:

The Laboratory Services Specialist is responsible for managing and executing critical operational workflows to ensure timely and accurate service delivery. Key responsibilities include scheduling and handling special client requests, overseeing sample login processes, and managing client notifications and proofing activities. Additionally, the position ensures compliance by managing reporting requirements and regulatory agency workflows.

Key Accountabilities:

• Generate and process lab analysis reports. Generate analytical reports and electronic data upload to Federal and/or State regulatory agencies.
• Manage state/federal compliance sample schedule database.
• Provide customer service to clients including notifications.
• Manage other related department or facility functions as needed.
• Manage special kit requests and other specific process/procedures defined for clients.
• Perform additional tasks to ensure lab functionality as required.

Knowledge/Skills:

• Advanced knowledge of Microsoft Excel and Word required.
• Working knowledge of Lab Information Management Systems (LIMS) required.
• Knowledge of chemistry (chemical names) and testing methods preferred.
• Effective written and verbal communication skills (e.g., fluency in report writing and presentations).
• Good quantitative and analytical skills; attention to detail.
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
• Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
• Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders

Experience/Education:

• 3+ years’ experience with a bachelor’s degree or 9+ years’ experience without a bachelor’s degree in a laboratory environment.
• Bachelor’s degree in Chemistry, Biology, Environmental Science, or a related field. Relevant work experience in lieu of degree may be considered.

Travel Requirements:

Up to 5%, as required

Work Environment:

• Standard indoor laboratory environment.

#LI-LLZ

Competencies:

• Plans & Aligns
• Decision Making
• Communicates Effectively
• Builds Networks
• Action Oriented

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.