Laboratory Quality & Systems Specialist

Orlando Health; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Orlando Health is seeking a Departmental Quality Specialist to coordinate advanced quality activities, systems use, and reporting across the department. You will support information systems, generate complex reports, train end users, and participate in system upgrades under Information Services supervision.

Responsibilities include ensuring compliance with Joint Commission and CAP standards, organizing safety activities, and maintaining punctual attendance per Orlando Health policies.

Qualifications

• Bachelor’s degree in healthcare or related field.
• Hold Nationally recognized certification (MT, ASCP, CLS or NCA) by the American Society of Clinical Pathologist (ASCP) eligible.
• Five (5) years of laboratory experience.

Responsibilities

• Provides advanced consultation to departmental team members to optimize use of information systems to include MediaLab, SharePoint, SWIFT, safety event reporting system, electronic temperature monitoring applications and others, as appropriate.
• Recommends system usage improvements to enhance departmental workflow and efficiency.
• Prepares the department for system upgrades or maintenance.
• Performs occasional informal end user system training on various departmental specific applications.
• Prepares a variety of complex to advanced custom reports using system vendor-supplied or supported exclusive of native SQL report writing tools.
• Develops non‑networked worksheets and databases using Microsoft Office tools, limited to purposes of individual user productivity improvement or departmental file‑sharing.
• participates in system implementation, maintenance, complex troubleshooting, and complex problem resolution as a subject matter expert under the lead of or in conjunction with Information Services.
• Supports end users regarding system problems, requests, and/or help as agreed upon with Information Services.
• Organizes and coordinates system level policy reviews and revisions, both patient care and laboratory specific policies.
• Monitors system performance and reports problems to Information Services for subsequent vendor follow‑up if/as necessary.
• Serves as the department's Safety representative and organizes activities, education and necessary subcommittees for safety.
• Assists the Laboratory with maintaining and achieving compliance with regulatory requirements including Joint Commission and the College of American Pathologists.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education

Bachelor’s degree in healthcare or related field

Job description

Orlando Health is seeking a Departmental Quality Specialist to coordinate advanced quality activities, systems use, and reporting across the department. You will support information systems, generate complex reports, train end users, and participate in system upgrades under Information Services supervision.

Responsibilities include ensuring compliance with Joint Commission and CAP standards, organizing safety activities, and maintaining punctual attendance per Orlando Health policies.