Laboratory Customer Support Specialist II

University of Rochester; Town of Henrietta (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

The University of Rochester in Rochester, NY is hiring a customer service representative in the Pathology and Laboratory Medicine Outreach department. You will provide professional, expeditious service, resolve issues, and support physicians with test results, specimen requirements, and related information.

This full-time role requires an Associate's degree, 1 year of clinical lab or medical experience, and a valid NYS driver's license.

Qualifications

• Associate's degree and 1 year of clinical laboratory or medical experience required
• Or equivalent combination of education and experience
• Valid NYS driver’s license upon hire required

Responsibilities

• Answers telephone calls with routine information on test results, specimen requirements, and general product or service information
• Handles physician requests for additional specimen testing and communicates results
• Investigates client complaints as a first level of response and reports issues to the leadership
• Dispatches courier services for specimen pickups and deliveries and delivery of supplies
• Prepares and packages reports for courier delivery and maintains the electronic inventory system
• Assembles customer orders for courier delivery and coordinates on-call phlebotomist for STAT collections
• Performs other duties as assigned

Skills

Customer service

Communication

Technical knowledge

Teamwork

Education

Associate's degree

Job description

The University of Rochester in Rochester, NY is hiring a customer service representative in the Pathology and Laboratory Medicine Outreach department. You will provide professional, expeditious service, resolve issues, and support physicians with test results, specimen requirements, and related information.

This full-time role requires an Associate's degree, 1 year of clinical lab or medical experience, and a valid NYS driver's license.