Laboratory Customer Service Representative

Berkshirejobs; Pittsfield (MA); On-site; USD 27,000 - 41,000; Part time

Job summary

Berkshire Health Systems in Pittsfield is seeking a Laboratory Customer Service Representative to support client relations and specimen logistics in a fast-paced hospital setting.

This part-time role emphasizes accuracy, patient-centered service, and teamwork with the laboratory and outreach clients. Responsibilities include resolving client issues, coordinating with LIS/HIS systems, and ensuring smooth communication between the lab and its customers.

Qualifications

• High school diploma required; college courses preferred.
• Ability to deal with the public.
• Computer literacy required; LIS/HIS systems experience desired.

Responsibilities

• Maintain satisfactory relationships between the laboratory and its clients.
• Assist with solving client-related problems and questions.
• Support the laboratory and hospital functions in patient care.
• Focus on client-facing specimen and supply services to Outreach Clients.

Skills

Driver's License

Public interaction

Computer literacy

Education

High school diploma

College courses preferred

Tools

LIS systems

HIS systems

Job description

Laboratory Customer Service Representative - Berkshire Health Systems - Pittsfield

Berkshire Health Systems offers individuals the opportunity to work in an environment where they will be challenged, supported, and respected. As the region’s leading provider of comprehensive healthcare services, our employees are affiliated with an award winning teaching hospital, dedicated colleagues, and world class technology. The BHS family is proud to deliver the kind of advanced healthcare most commonly found in large metropolitan centers.

Additional Business Name: Berkshire Medical Center

Job Title:

Laboratory Customer Service Representative

Salary Range:

$19.88 - $29.83 Per Hour

Location:

Pittsfield

Job Type:

Part Time

Category:

High School or Equivalent
Required

Work Experience:

No Experience

Skills/Certifications/Licenses:

Driver's License - Preference: Required

Job Description:

Responsible for ensuring the satisfactory relationship between the laboratory and its clients. Assists with solving of client related problems. .. Position supports the overall function of the laboratory and the hospital in view of patient care. The position will primarily focus on client facing specimen and supply services to Outreach Clients.

Job Requirements:

POSITION QUALIFICATIONS(Minimum qualifications are required unless stated otherwise.)

• Experience:
  • Computer literacy required.
  • Ability to deal with the public.
• Education and Training:
  • High school diploma required, college courses preferred.
• License, Certification & Registration:
  • DRIVER – Driver’s License
• Other Requirements:
  • Computer knowledge of LIS and HIS systems.