Laboratory Client Service Representative

Jupiter Environmental Laboratories, Inc.; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Stock options plan

Vision insurance

Job summary

A leading environmental lab in Town of Florida is seeking a Technical Service Representative. The role involves liaising with clients, producing data reports, and managing workloads to meet turnaround times. Ideal candidates will have a background in science or laboratory experience. Competitive compensation and comprehensive benefits are offered.

Responsibilities

• Liaise between the laboratory and clients, producing data reports.
• Schedule field services and assist clients.
• Manage workload through backlog to meet client turnaround times.

Job description

Benefits

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Stock options plan
• Vision insurance

Responsibilities

• The TSR is responsible for liaising between the laboratory and clients, producing data reports, scheduling field services and assisting clients.
• Responsible for assigned SOP and Method Reviews.
• Responsible for answering client calls and responding to client requests via phone or email.
• Responsible for filling out kit request forms and following up on sample kit completion.
• Responsible for scheduling couriers for sample pickups, sampling and kit drop-offs and updating Outlook calendar for these events.
• Responsible for preparing/scheduling main clearances, routine sampling for public water systems and private water testing.
• Responsible for reviewing COCs for accuracy and/or clarifying any ambiguous requests with the client. Notifying Sample Receiving of any discrepancies found as a result of login.
• Responsible for managing workload through backlog to meet client turnaround times.
• Responsible for client add-on requests and verifying with the laboratory that add-ons will be analyzed within hold time.
• Reviewing overall data results and QC prior to reporting.
• Responsible for creating/editing client profiles in LIMS, be able to add/delete analyses, add comments to reports and adjust turnaround time as requested.
• Responsible for creating case narratives in LIMS2K as needed.
• Utilize LIMS and IT parsers for reporting lab reports and electronica data deliverables (EDDs) and/or ADaPTs requested by clients.
• Responsible for providing clients with reports, either with verbal results or emailing reports as requested.
• Responsible for filing and routine scanning.
• Responsible for Bacteria testing and reporting. See Bacteria Analyst description for further details.
• Will train candidates with a science degree or laboratory experience.