Labor & Delivery Patient Services Manager III

UNC Health Careers; Raleigh (NC); Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

UNC Health seeks a dynamic Patient Services Manager for the Labor and Delivery unit to lead clinical and administrative operations with a patient-centered focus. The role emphasizes teamwork, rapid decision-making in high-acuity settings, and mentorship of nursing and support staff.

The position supports safe, coordinated care across labor, delivery, and postpartum recovery, partnering with physicians, CNMs, and hospital leadership to drive outcomes and family‑centered experiences.

Qualifications

• Bachelor's degree in Nursing (BSN) from a state‑accredited school of professional nursing.
• Licensed to practice as a Registered Nurse in North Carolina.
• BLS required; Magnet-certified leadership within probation period.
• Three years of professional nursing and one year of management experience in specialty area.
• Strong teamwork and communication in high‑acuity settings.
• Commitment to patient- and family‑centered care.

Responsabilités

• Patient Care: ensure appropriate care and staffing; supervise professionals.
• Human Resource Management: recruit, retain, and evaluate staff.
• Budget Management: manage budget and resources.
• Accreditation Issues: meet regulatory standards and nursing practice.
• Quality Improvement: lead safety and quality initiatives.
• Education: foster staff development and orientation.
• Customer Satisfaction: drive patient satisfaction and feedback.

Connaissances

Teamwork

Communication

Clinical leadership

Emergency care

Patient-centered care

Formation

BSN

RN Licensure NC

BLS certification

Magnet leadership certification (probation)

Description du poste

UNC Health seeks a dynamic Patient Services Manager for the Labor and Delivery unit to lead clinical and administrative operations with a patient-centered focus. The role emphasizes teamwork, rapid decision-making in high-acuity settings, and mentorship of nursing and support staff.

The position supports safe, coordinated care across labor, delivery, and postpartum recovery, partnering with physicians, CNMs, and hospital leadership to drive outcomes and family‑centered experiences.