Lab Tech L2

Cortex Consultants LLC; Folsom (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Cortex Consultants LLC in California is seeking a Validation and Support Technician Level 2 Logistics to support hardware platforms and testing activities.

The role requires hands-on setup, firmware and OS bring-up, inventory management, and collaboration with international teams and stakeholders. Expect cross-functional testing, defect logging, and regular communication with internal and external partners to ensure quality and timely delivery.

Qualifications

• Mastery of client required safety training.
• Mastery of client required SOP lab training.
• Mastery of client required product knowledge and tech training.
• Independently build, Setup, and upgrade Platform Hardware for Workstations, CRBs, RVPs, and other customer systems.
• Bring up of Platform Firmware and Operating System.
• Perform Basic inventory and maintenance of assets being assigned for setup and testing.
• Run basic acceptance testing for Audio Component Domain.
• Ability to support international teams, as needed.
• Shipping Requests for materials to Stakeholders.
• Deployment Communications to Internal and External Partners.
• Issue/failure reproducibility and detailed write-up of test sightings based on replication requests from HSD-ES, IPS, Bugzilla, or other Intel sighting tracking tools.
• Familiarity with defect management tools (HSD-ES, IPS, Bugzilla, JIRA, Zendesk).

Responsibilities

• Install and upgrade platform hardware for workstations and related devices.
• Configure platform firmware and operating systems.
• Perform inventory and maintenance for assigned assets.
• Conduct basic acceptance tests for audio components.
• Coordinate materials shipments and deployment communications with partners.
• Document failures with reproducible steps in tracking tools.

Skills

Safety training mastery

SOP lab training mastery

Product knowledge & tech training

Platform hardware setup

Firmware & OS bring-up

Inventory & asset maintenance

Audio component testing

International collaboration

Shipping material requests

Deployment communications

Defect replication & write-up

Familiarity with defect tracking

Tools

HSD-ES

IPS

Bugzilla

JIRA

Zendesk

Job description

Validation and Support Technician Level 2 Logistics

• Mastery of client required safety training
• Mastery of client required standard operating procedures (SOP) lab training
• Mastery of client required product knowledge and tech training
• Independently build, Setup, and upgrade Platform Hardware for Workstations, CRBs, RVPs, and other customer systems
• Bring up of Platform Firmware and Operating System
• Perform Basic inventory and maintenance of assets being assigned for setup and testing
• Run basic acceptance testing for Audio Component Domain
• Ability to support international teams, as needed
• Shipping Requests for materials to Stakeholders
• Deployment Communications to Internal and External Partners
• Issue/failure reproducibility and detailed write-up of test sightings based on replication requests from HSD-ES, IPS, Bugzilla, or other Intel sighting tracking tools
• Familiarity with defect management tools (HSD-ES, IPS, Bugzilla, JIRA, Zendesk).