Lab Technician

Pentangle Tech Services | P5 Group; Chicago (IL); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Pentangle Tech Services | P5 Group in Chicago is seeking a Lab/Test Lab Engineer to collaborate with cross-functional teams to troubleshoot hardware, software, and network issues in the inflight system.

You will manage the Test Lab infrastructure, inventory, and ordering processes, ensure availability of test equipment, and support other teams with testing activities.

Formación

• Experience in hardware troubleshooting and lab environments.
• Familiarity with ticketing and lab documentation with Jira.
• Ability to collaborate with cross-functional teams.

Responsabilidades

• Collaborate with cross functional teams to identify, troubleshoot, and resolve hardware, software, and network issues.
• Confirm with users that issues are resolved and document root cause.
• Understand how the inflight system works: devices, WAPs, ACPU, and network equipment.
• Support Test Lab by organizing, cataloguing and maintaining equipment inventory.
• Issue RFQs, PQs, RMAs and track purchase orders, parts delivery and returns.
• Maintain Test Lab health with periodic checks and fix findings.
• Organize and audit the lab to maximize productivity for software engineers.
• Identify improvements and participate in Lab Management Continuous Improvement initiatives.
• Support testing activity of other teams as required.
• Monitor JIRA tickets, communicate with testers, log root causes, and attend meetings.

Descripción del empleo

• Collaborate with cross functional teams to identify, troubleshoot, and resolve issues related to Hardware failures, SW configuration, Network connectivity, Laptops applications, etc. Confirm with users that issues are resolved and document issues root cause.
• Willingness to understand the details of how the full inflight system works (Devices, WAPs, ACPU, Network Equipment)
• Support management of the Test Lab infrastructure, including organize, catalogue, and maintain equipment inventory for software lab benches. Ensure availability of test equipment and spare parts.
• When necessary, issue Requests For Quotes (RFQs), Purchase Requisitions (PQs), Parts Requisition Forms, Return Material Authorizations (RMAs),and keep track of Purchase Orders, parts delivery and returns.
• Maintain Test Lab equipment health by conducting periodic health checks and resolving findings.
• Organize, audit, manage the lab environment to ensure high productivity for software engineering teams.
• Identify and recommend creative ways to enhance existing practices, propose and implement improvement ideas (process, hardware configurations, automation, etc.). Participate in the Continuous Improvement initiatives of the Lab Management Team.
• Support testing activity of other teams as required.
• Monitoring the tickets reporting system (JIRA), resolving issues, communicating with testers, reporting issues root cause; attending Lab Management related meetings, maintaining test bench documentation; managing Lab Improvement Projects.