Lab Support Supervisor - Operations & QA Lead

Labcorp

North Carolina

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid Time Off

Job summary

Labcorp in RTP, North Carolina, is seeking a Support Services Supervisor to lead the Customer Support Services team, Monday–Friday, 8:00am–5:00pm. The role oversees non-technical staff, prepares specimens for analysis, trains personnel, and ensures proper staffing across shifts.

The ideal candidate has strong communication skills, teamwork, and experience in a high-volume laboratory or healthcare setting. This position offers comprehensive benefits and a chance to advance within Labcorp.

Qualifications

High school diploma or GED is required.
3+ years in a laboratory, healthcare, manufacturing or warehouse environment.
Associate’s degree preferred.
6 months+ clinical laboratory experience preferred.
6 months+ supervising or leading a team preferred.

Responsibilities

Supervise the day to day operations of the non-technical staff for the Customer Support Services department.
Assist with preparation of laboratory specimens for analysis and testing.
Directly supervise, train, and mentor non-technical personnel of the department.
Monitor daily workflow in the lab and schedule adequate coverage.
Responsible for ensuring all shifts in the department are properly staffed.
Research and resolve any production errors while escalating when necessary.
Engage in continuous process and service level improvements.
Perform quality assurance checks to ensure efficiency and accuracy.
Prepare and maintain Quality Assurance records and documents.
Meet regularly with direct reports to provide coaching and feedback for their development.
Responsible for administering and managing policies and procedures.