Lab Support Services Supervisor - Customer Support

Labcorp; Durham (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off (PTO) / Flexible TimeOff

Job summary

Labcorp is seeking a Support Services Supervisor to join our team in RTP, NC. The position involves supervising non-technical staff in the Customer Support Services department, ensuring smooth daily operations and proper staffing for all shifts.

The role requires a high school diploma or GED and 3+ years in a laboratory, healthcare, manufacturing, or warehouse setting. Strong computer skills and the ability to lead a team are essential.

Qualifications

• High school diploma or GED.
• 3+ years of experience in a laboratory, healthcare, manufacturing or warehouse environment.
• Strong computer skills and proficient with Microsoft Office programs.

Responsibilities

• Supervise the day to day operations of the non-technical staff for the Customer Support Services department.
• Assist with preparation of laboratory specimens for analysis and testing.
• Directly supervise, train, and mentor non-technical personnel of the department.
• Monitor daily workflow in the lab and schedule adequate coverage.
• Responsible for ensuring all shifts in the department are properly staffed.
• Research and resolve any production errors while escalating when necessary.
• Engage in continuous process and service level improvements.
• Perform quality assurance checks to ensure efficiency and accuracy.
• Prepare and maintain Quality Assurance records and documents.
• Meet regularly with direct reports to provide coaching and feedback for their development.
• Responsible for administering and managing policies and procedures.

Skills

Team leadership

Lab environment

Microsoft Office

Education

Associate degree

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Support Services Supervisor

Labcorp is seeking a Support Services Supervisor to join our team located in RTP, NC!

Work Schedule: Monday-Friday, 8:00am-5:00pm

Job Responsibilities

• Supervise the day to day operations of the non-technical staff for the Customer Support Services department
• Assist with preparation of laboratory specimens for analysis and testing
• Directly supervise, train, and mentor non-technical personnel of the department
• Monitor daily workflow in the lab and schedule adequate coverage
• Responsible for ensuring all shifts in the department are properly staffed
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Prepare and maintain Quality Assurance records and documents
• Meet regularly with direct reports to provide coaching and feedback for their development
• Responsible for administering and managing policies and procedures

Minimum Qualifications

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• Associate’s degree
• 6 months or more of experience in a clinical laboratory
• 6 months or more supervising or leading a team

Additional Job Standards

• Understanding of laboratory operations as well as policies and procedures
• Experience working in a high volume laboratory environment
• Strong computer skills; Proficient with Microsoft Office programs
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Able to pass a standardized color blindness test
• Flexibility to work overtime or other shifts depending on business needs

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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